Account Manager

Dynamite Recruitment; Portsmouth; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency is seeking an Account Manager for a hybrid role in Portsmouth. The successful candidate will manage client accounts, assist with enquiries, and provide exceptional customer service. This position requires strong communication, negotiation, and organizational skills. Benefits include a competitive salary, hybrid working, and various perks such as a pension contribution and gym memberships. If you're proactive and results-driven, we want to hear from you!

Benefits

6% pension contribution

Employee car scheme

Gym memberships

25-30 days holiday

Enhanced leave policies

Learning and development opportunities

Qualifications

• Previous experience in an Account Manager role or telephone-based customer service.
• Ability to manage multiple client accounts and deadlines.
• Strong administrative skills with attention to detail.

Responsibilities

• Act as the main point of contact for assigned accounts.
• Assist customers with enquiries via email & phone.
• Manage customer relationships and strengthen key accounts.
• Handle enquiries from start to finish with tailored solutions.
• Resolve complaints and ensure positive outcomes.

Skills

Account management experience

Customer service skills

Communication skills

Negotiation skills

Organizational abilities

Tools

Microsoft Excel

Microsoft Outlook

Job description

Account Manager – Hybrid Role

Location

Hybrid (2 Days Remote, 3 Days Office After Probation)

Salary

£26,500 + 5% Bonus Opportunity (Realistic Earnings : £27825)

Hours

Monday – Friday, 37.5 hours (Flexible Between 8 AM – 6 PM)

Fantastic Perks & Benefits

• Hybrid working – 2 days remote after probation
• 6% pension contribution
• Employee car scheme – Drive a fully insured brand new car for just £200 / month (you can add family members also)
• Gym memberships & well-being hours
• 25-30 days holiday (based on service)
• Enhanced maternity, paternity & premature baby leave
• Learning & development opportunities

About the Role

We are looking for an experienced Account Manager to join our dynamic team. As an Account Manager, you will be responsible for managing client accounts, handling various enquiries, and ensuring exceptional customer service. No two days will be the same, and you will play a key role in maintaining and growing business relationships.

What You’ll Be Doing

• Acting as the main point of contact for assigned accounts, ensuring excellent client management
• Assisting customers with enquiries via email & phone
• Managing business customer relationships and strengthening key accounts
• Handling enquiries from start to finish and providing tailored solutions
• Resolving complaints where required and ensuring a positive outcome
• Liaising with third parties & internal teams to support client needs
• Completing high volumes of administrative tasks related to account management

What We’re Looking For

• Previous experience in an Account Manager role or telephone-based customer service / call centre experience
• Ability to manage multiple client accounts and meet deadlines
• Strong communication, negotiation, and relationship management skills
• Excellent multitasking and organisational abilities
• Strong administrative skills with attention to detail
• Proficiency in Microsoft Office (Excel & Outlook)

If you're a proactive and results-driven Account Manager looking to take the next step in your career, we want to hear from you!

To apply, please submit your CV or contact Fran Curtis for more details.