Account Manager

Facilities by ADF; Pencoed; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading production facilities company is seeking an Account Manager to serve as the primary connection between clients and support teams. The ideal candidate will have exceptional customer service skills and strong attention to detail. Responsibilities include managing client accounts, overseeing on-site teams, and ensuring efficient service delivery. This full-time role offers a salary starting at £29,400, 28 days of paid holiday, a pension scheme, and other benefits.

Benefits

28 days paid holiday

Company Pension Scheme

Life Assurance Cover

Access to Employee Assistance Programme

Free eye tests

Exclusive discount schemes

Potential to join Private Health Scheme

Qualifications

• Proven experience in a client-facing role, preferably in account management.
• Ability to manage multiple tasks effectively under pressure.
• Availability to travel occasionally and stay overnight as required.

Responsibilities

• Serve as the primary point of contact for TV/film productions.
• Oversee on-site teams and maintain clear communication.
• Manage account financials and ensure timely invoice payments.

Skills

Excellent communication and relationship-building skills

Proactive, can-do attitude

Exceptional attention to detail

Strong organisational skills

Proficiency in IT, including Excel and Word

Ability to thrive in a team environment

Job description

Overview

Join a dynamic and growing company listed on the London Stock Exchange. Facilities by ADF is offering an exciting opportunity for an Account Manager to join our team and contribute to our ongoing success.

Location: Bridgend, South Wales, CF35 5LJ
Salary: Starting at £29,400 per annum with benefits package
Job Type: Full-time, Permanent
Working Hours: 09:00 - 17:00 Monday to Friday (flexibility required due to nature of role)

Account Manager – The Role

As an Account Manager, you will act as the vital connection between our clients (TV and film production teams) and our support teams based in Bridgend and Longbridge, Surrey.

This role is ideal for someone with exceptional customer service skills, meticulous attention to detail, and a natural drive to exceed expectations. While the position is based in Bridgend, occasional travel and overnight stays will be required.

The salary for this role is determined by a grading system based on experience and performance, with further details provided during the interview process.

Account Manager – Responsibilities

• Serve as the primary point of contact for TV/film productions, ensuring seamless day-to-day management of facilities
• Take ownership of client accounts, delivering an end-to-end service of the highest standard
• Oversee on-site teams, managing schedules, cover, and any arising issues
• Maintain a clear and consistent flow of information between production teams and internal departments to enable exceptional service delivery
• Work closely with the ADF Logistics team to ensure all production movements are timely and efficient
• Prepare spend reports and advise productions on budget considerations and additional expenditures
• Manage account financials, ensuring timely invoice payments and minimal debt
• Conduct site visits to meet clients and Heads of Department (HODs), building strong, lasting relationships and gathering valuable feedback to enhance our services
• Proactively network to expand and develop your client base

Account Manager – Requirements

• Excellent communication and relationship-building skills
• A proactive, “can-do” attitude and the ability to work well under pressure
• Exceptional attention to detail and strong organisational skills
• Proficiency in IT, including Excel and Word
• The ability to prioritise workloads and thrive in a team environment
• A background in transport or logistics is advantageous but not essential
• The successful candidate will demonstrate flexibility with working hours and a talent for identifying opportunities through networking

Account Manager – Benefits

• 28 days of paid holiday (inclusive of Bank Holidays), increasing with length of service
• Company Pension Scheme
• Life Assurance Cover
• Access to an Employee Assistance Programme
• Free eye tests
• Access to exclusive discount schemes
• Potential to join a Private Health Scheme after completing your probationary period

Application Process

Facilities by ADF is committed to delivering exceptional service through investment in our people and vehicle fleet. If you\'re ready to join a fast-growing, innovative company listed on the London Stock Exchange, we\'d love to hear from you!

To apply for this exciting Account Manager opportunity, please click 'Apply' now and submit your CV.