Account Manager

Connect Appointments; Livingston; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Full-time permanent position

8am–5pm schedule (Mon-Fri)

£30,000 per annum

Performance-related bonuses

Career progression

Employee discounts

Job summary

Connect Appointments in Livingston is expanding its team and seeking an experienced Account Manager to join our busy client services team. You’ll manage an established portfolio of industrial and logistics clients across West Lothian, focusing on building relationships and delivering excellent service.

You’ll be the main contact for queries, requirements and escalations, identify opportunities to grow accounts, and keep CRM records up to date.

Qualifications

• Previous experience in account management, sales, or a client-facing environment.
• Ability to manage multiple client accounts simultaneously.
• Strong relationship management and communication skills.
• Results-driven with the ability to manage your own workload.
• Full UK driving licence is required.

Responsibilities

• Manage and develop relationships with an existing portfolio of industrial and logistics clients.
• Serve as the primary point of contact for client queries and escalations.
• Understand client requirements and deliver consistently high-quality service.
• Identify opportunities to grow accounts and maintain records in the bespoke CRM.

Skills

Account management

Relationship building

Communication skills

Workload management

Driving licence

Tools

CRM software

Job description

Here at Connect Appointments we’re expanding our team and seeking a talented and experienced Account Manager to join our dynamic team in Livingston.

This is a predominantly account management-focused position, working with an established portfolio of industrial and logistics clients across the West Lothian area. The role centres on maintaining and developing client relationships, understanding customer needs and ensuring a consistently high level of service across the accounts you manage.

If you’re a confident relationship builder who enjoys working closely with clients and developing successful business partnerships, we’d love to hear from you!

What’s on offer?

• Full-time permanent position
• Monday to Friday, 8am to 5pm
• £30,000 per annum
• Performance-related bonuses
• Opportunities for career progression within a growing agency
• High street discounts and employee benefits

As an Account Manager, your duties will include:

• Managing and developing relationships with an existing portfolio of industrial and logistics clients
• Serving as the primary point of contact for client queries, requirements and escalations
• Understanding client requirements and ensuring a consistently high level of service and understanding their changing needs
• Identifying opportunities to grow existing accounts furtherKeeping accurate records of client interactions, opportunities and account activity using our bespoke CRM

To be considered as an Account Manager, you will need:

• Previous experience working within account management, sales, or a client-facing environment
• The ability to manage multiple client accounts simultaneously
• Strong relationship management and communication skills
• A results-driven approach with the ability to manage your own workload
• A full UK driving licence