Account Manager

Candidate Ltd; Greater Manchester; On-site; GBP 32,000 - 42,000; Full time

Job summary

Candidate Ltd in the United Kingdom is seeking an experienced Account Manager to own and grow key client relationships within a fast-growing, tech-led B2B environment. You will coordinate multiple stakeholders, onboard new clients, and deliver clear client reporting and performance updates.

You will collaborate with a senior client lead, retain and expand accounts, and actively identify opportunities for product and service growth while maintaining a superior customer experience.

Qualifications

• 2+ years' experience managing, retaining and growing client relationships.
• Strong communication, presentation and stakeholder management skills.
• Commercially aware with a genuine focus on customer experience.
• Highly organised with the ability to manage multiple priorities.
• Confident picking up the phone and having proactive conversations with clients.
• A proactive, solutions-focused approach with strong ownership.

Responsibilities

• Manage and develop strong relationships across a portfolio of B2B clients
• Build relationships with multiple stakeholders within each account
• Support client retention and identify opportunities for account growth
• Help onboard new clients and ensure a smooth transition from sales through to delivery
• Prepare and present client reports, KPIs and account performance updates
• Coordinate internal teams to ensure actions and commitments are delivered
• Identify opportunities across products and services and support commercial growth
• Proactively identify potential issues and work with the relevant teams to resolve them
• Work closely with senior client stakeholders on account strategy and commercial opportunities

Skills

Relationship management

Communication

Presentation skills

Stakeholder management

Organisational skills

Phone outreach

Job description

We're working with a fast-growing, tech-led B2B business that is changing the way its industry operates. As the business continues to scale, they're looking for an experienced Account Manager to join their customer-focused team and take ownership of key client relationships.

This is a great opportunity for a commercially minded Account Manager who enjoys building genuine relationships, coordinating multiple stakeholders and looking for opportunities to retain and grow existing accounts. You'll work closely with a senior client lead, with dedicated operational support allowing you to focus on the customer, account performance and long-term growth.

Role Responsibilities

• Manage and develop strong relationships across a portfolio of B2B clients
• Build relationships with multiple stakeholders within each account
• Support client retention and identify opportunities for account growth
• Help onboard new clients and ensure a smooth transition from sales through to delivery
• Prepare and present client reports, KPIs and account performance updates
• Coordinate internal teams to ensure actions and commitments are delivered
• Identify opportunities across products and services and support commercial growth
• Proactively identify potential issues and work with the relevant teams to resolve them
• Work closely with senior client stakeholders on account strategy and commercial opportunities

Role Requirements

We're open to people from creative and design agencies, technology, logistics, manufacturing and other relationship-led B2B environments.

• 2+ years' experience managing, retaining and growing client relationships
• Strong communication, presentation and stakeholder management skills
• Commercially aware with a genuine focus on customer experience
• Highly organised with the ability to manage multiple priorities
• Confident picking up the phone and having proactive conversations with clients
• A proactive, solutions-focused approach with strong ownership

This is a fantastic opportunity to join an ambitious and fast-growing business where you'll have genuine ownership of your accounts and the opportunity to make a visible impact.

Please note due to high volumes of applications unfortunately we are not always able to respond to all unsuccessful applicants. However we wish everyone who applies the very best with their job search.