Account Manager

ITSS Recruitment; Doncaster; On-site; GBP 29,000 - 35,000; Full time

Job summary

ITSS Recruitment is recruiting an Account Manager for a Doncaster-based client focused on relationship management and customer success. You will manage a portfolio of client accounts, ensuring satisfaction and retention, while coordinating with supply chain and operations to ensure smooth service delivery.

This role does not involve selling to new prospects; instead you will support growth within existing accounts and help enhance the customer journey through accurate records and proactive

Qualifications

• Build rapport within designated client portfolio.
• Manage and nurture a portfolio of client accounts with high satisfaction/retention.
• Be first point of contact for customer queries and resolve issues promptly.
• Liaise daily with supply chain and operations for seamless order processing.
• Support BDM with insights, reports, and client growth strategies.

Responsibilities

• Maintain accurate records of client communications, pricing and service issues.
• Identify opportunities for up-selling or cross-selling within existing accounts.
• Handle high volume of administrative and system-based tasks with attention to detail.
• Continuously look for ways to improve internal processes and the customer journey.

Skills

Build rapport

Client portfolio management

Customer_queries handling

Cross-functional liaison

Account insights reporting

Process improvement

Upselling within existing accounts

Documentation accuracy

Attention to detail

Job description

Account Manager - Client relations / Relationship Management - Up to 32K + Bonus - Doncaster

We are looking for a highly motivated and skilled Account Manager to join an established, eco-conscious and sustainability focused organisation employing close to 200 people and turning over £65 million, with head offices in Doncaster.

This exciting opportunity will suit a Account Manager who is well versed in relationship management, customer success and building rapport. Due to impressive growth we are looking for multiple people to join the expanding teams.

Please note that this is an Account Manager / Client relations role and will NOT include sales to new prospects/clients or New Business. They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity.

Account Manager Key skills:

• Build rapport within your designated client portfolio
• Manage and nurture a portfolio of client accounts, ensuring high levels of satisfaction and retention.
• Be the first point of contact for customer queries, resolving issues promptly and professionally.
• Liaise daily with the supply chain and operations team to ensure seamless order processing and service delivery.
• Support the BDM team with account insights, preparing reports, and contributing to client growth strategies.
• Maintain accurate records of client communications, pricing, and service issues using our internal systems.
• Proactively identify opportunities for up-selling or cross-selling products and services.
• Handle a high volume of administrative and system-based tasks with attention to detail.
• Continuously look for ways to improve internal processes and the customer journey.

The Account Manager position is a pivotal role within the business, playing a key part in customer retention and revenue growth. You will be one of the main points of contact for your accounts, ensuring their needs are met quickly and effectively, while spotting opportunities to add value and strengthen relationships.