Account Manager

Get Recruited Ltd; Market Harborough; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Benefits

Job summary

Get Recruited (UK) Ltd in Market Harborough is seeking an experienced Account Manager to build strong client relationships, manage multiple projects and take commercial ownership of key accounts. You will work closely with the department lead to deliver projects on time and to agreed KPIs and SLAs.

The ideal candidate has a track record in account management, is commercially minded, proficient with CRM systems and Excel, and comfortable leading client meetings and producing clear briefs for

Qualifications

• Previous experience as an Account Manager or Senior Account Manager.
• Strong ability to manage multiple projects and client relationships.
• Commercial awareness with budgeting, forecasting and profitability focus.

Responsibilities

• Develop and maintain strong relationships with clients.
• Manage client projects from brief to delivery.
• Lead client meetings and conference calls; document actions.

Skills

Client relationships

Project management

Communication

Negotiation

CRM experience

Excel

Tools

CRM software

Microsoft Office

Job description

ACCOUNT MANAGER

MARKET HARBOROUGH

£30,000 to £35,000 + BENEFITS

THE OPPORTUNITY

We're recruiting on behalf of a successful and established business that's looking to appoint an experienced Account Manager to join the team.

This is a fantastic opportunity for an experienced Account Manager or Senior Account Manager who enjoys building strong client relationships, managing multiple projects and taking commercial ownership of key accounts, including ensuring smooth service delivery.

Working closely with the department lead, the Account Manager will be responsible for the successful delivery of client projects, ensuring agreed KPIs and SLAs are achieved whilst identifying opportunities to develop accounts, improve profitability and deliver additional value.

THE ACCOUNT MANAGER ROLE

• Developing and maintaining strong relationships with new and existing clients
• Managing client projects from initial brief through to successful delivery
• Preparing for and leading client meetings, reviews and conference calls
• Ensuring actions from client meetings are documented, communicated and completed
• Agreeing, monitoring and reporting against client KPIs and SLAs
• Managing account profitability through accurate forecasting, estimating and invoicing
• Identifying opportunities to grow and develop existing client accounts
• Understanding client objectives and providing proactive solutions to support their commercial goals
• Managing escalated client issues and ensuring a swift and professional resolution
• Producing clear briefs for internal teams and coordinating project delivery across departments
• Supporting the finance team with invoicing and outstanding client accounts
• Maintaining accurate client information and activity within CRM systems
• Monitoring market developments and identifying new opportunities for clients

THE PERSON

• Previous experience as an Account Manager, Senior Account Manager, Client Services Manager, Sales Coordinator and Customer Experience Manager.
• Strong experience managing client relationships and delivering multiple projects
• Commercially minded with experience of budgets, forecasting, estimating and account profitability
• Confident managing client KPIs and SLAs
• Excellent communication, presentation and negotiation skills
• Strong organisational skills with the ability to manage multiple accounts and competing deadlines
• Experience using CRM systems with good Excel and Microsoft Office skills
• A proactive and solutions-focused approach to account management

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Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers.

We are an equal opportunities employer and we never charge candidates a fee for our services.