Key Account Manager – Industrial & Logistics

Connect Appointments; Livingston; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Full-time permanent position

8am–5pm schedule (Mon-Fri)

£30,000 per annum

Performance-related bonuses

Career progression

Employee discounts

Job summary

Connect Appointments in Livingston is expanding its team and seeking an experienced Account Manager to join our busy client services team. You’ll manage an established portfolio of industrial and logistics clients across West Lothian, focusing on building relationships and delivering excellent service.

You’ll be the main contact for queries, requirements and escalations, identify opportunities to grow accounts, and keep CRM records up to date.

Qualifications

• Previous experience in account management, sales, or a client-facing environment.
• Ability to manage multiple client accounts simultaneously.
• Strong relationship management and communication skills.
• Results-driven with the ability to manage your own workload.
• Full UK driving licence is required.

Responsibilities

• Manage and develop relationships with an existing portfolio of industrial and logistics clients.
• Serve as the primary point of contact for client queries and escalations.
• Understand client requirements and deliver consistently high-quality service.
• Identify opportunities to grow accounts and maintain records in the bespoke CRM.

Skills

Account management

Relationship building

Communication skills

Workload management

Driving licence

Tools

CRM software

Job description

Connect Appointments in Livingston is expanding its team and seeking an experienced Account Manager to join our busy client services team. You’ll manage an established portfolio of industrial and logistics clients across West Lothian, focusing on building relationships and delivering excellent service.

You’ll be the main contact for queries, requirements and escalations, identify opportunities to grow accounts, and keep CRM records up to date.