Account Manager

Zachary Daniels Recruitment; Lancaster; Remote; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Car allowance

Bonus 15%

Pension

Private medical insurance

Life assurance

Employee assistance programme

Discounts and benefits

Job summary

Zachary Daniels is seeking an Account Manager to join an established retail technology business. You will be the main contact for your existing customer portfolio, understanding their businesses and ensuring they receive the service and support they need, with UK travel for face-to-face visits.

Working from home with UK travel, you will manage renewals, spot opportunities for upgrades, and coordinate with internal teams to keep delivery and support on track.

Qualifications

• Experience in B2B account management.
• Track record of retaining customers and growing relationships.
• Comfortable operating at pace.
• Experience in retail technology, EPOS, SaaS, convenience or forecourt would be useful.
• Manage your own diary from home with UK wide travel.

Responsibilities

• Building lasting relationships across an existing customer portfolio.
• Managing contract renewals and supporting customer retention.
• Identifying opportunities to grow accounts through relevant upgrades and additional services.
• Working with internal teams to keep delivery and customer support on track.
• Leading account reviews and monitoring satisfaction, profitability and performance.

Job description

Account Manager

Up to £50,000 + Car Allowance + 15% Bonus Potential | Homebased with UK Travel

If you enjoy getting to know your accounts, earning their trust and helping them get more from a partnership, this Account Manager opportunity could be for you.

You'll join an established retail technology business, working alongside a dedicated Business Development team. They focus on bringing new customers on board; your role focuses solely on managing and developing existing relationships.

With an established customer portfolio, ongoing product development and the backing of a sizeable group, there's plenty to work with.

Your role

As Account Manager, you'll become the main contact for your customers, understanding their businesses and making sure they receive the service and support they need.

You'll stay close through regular contact and face to face visits, looking after renewals, resolving concerns and identifying where additional products or services could make a difference.

Your responsibilities will include:

• Building lasting relationships across an existing customer portfolio.
• Managing contract renewals and supporting customer retention.
• Identifying opportunities to grow accounts through relevant upgrades and additional services.
• Working with internal teams to keep delivery and customer support on track.
• Leading account reviews and monitoring satisfaction, profitability and performance.

Who would suit this?

You could already be an Account Manager, or bring account management experience from another B2B environment. You need to be comfortable operating at pace.

You'll have a track record of retaining customers and growing relationships, with the commercial confidence to negotiate agreements and spot opportunities. Just as importantly, you'll follow things through and take ownership when a customer needs help.

Experience in retail technology, EPOS, SaaS, convenience or forecourt would be useful. Strong account management skills and an understanding of what matters to customers will give you a good foundation.

As the Account Manager, you'll manage your own diary from home, with UK wide travel to spend time with customers and build those relationships in person.

What's on offer?

• Salary up to £50,000
• Car allowance and up to 15% bonus potential.
• Contributory pension, private medical insurance and life assurance.
• Employee assistance programme and a range of discounts and benefits.
• A 36.5-hour working week, with an earlier finish on Fridays.

Clear scope for development within a growing teamThis Account Manager role offers the chance to take ownership of established partnerships, supported by a wider team focused on growing the business.