Account Manager

CBRE Local UK; Liverpool City Region; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading real estate services firm in Liverpool City Region is seeking an experienced Account Manager to oversee Facilities Management for a major client. Responsibilities include managing operations, maintaining customer relationships, and ensuring service excellence. Candidates should have Facilities Management experience and strong commercial acumen, along with excellent communication and leadership skills. A NEBOSH or IOSH qualification is desirable for this role.

Qualifications

• Quantifiable experience within a similar role.
• Experience in Facilities Management.
• Desirable experience in a government or manufacturing environment.
• Strong commercial understanding and P&L management experience is preferable.
• Excellent communication skills required.

Responsibilities

• Oversee day-to-day operations for hard and soft services.
• Maintain customer relations through regular meetings and site visits.
• Manage P&L and maintain profit margins.
• Lead a team of professionals effectively.
• Prepare standard operating procedures and safety plans.
• Ensure healthy working conditions and H&S policy compliance.
• Identify opportunities for strategic contract development.

Skills

Communication skills

Management skills

Commercial acumen

Education

NEBOSH or IOSH qualification

Job description

Company Profile

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.

Job Title: Account Manager

One of CBRE Global Workplace Solutions key divisions, Facilities Management, is seeking an Account Manager to take responsibility for a large private sector customer.

As a Facilities Management Account Manager, you will be responsible for delivery of FM to The Account, working in partnership with all stakeholders to ensure a 5 Star service is delivered and maintained at all times.

Constant innovation is key to our long-term success, and within the role you will be responsible for improving both operational and commercial performance through best practice, operational excellence and identifying opportunities for introducing new service lines and product offerings.

Role Summary:

• Responsible for the day to day running of both the hard and soft services, organising the site team and supply chain in order to meet contractual outputs and objectives
• Maintain customer relations including progress meeting, site visits, and obtaining referrals
• Managing & having accountability for the P&L and maintaining agreed profit margins
• Managing a team of soft services professionals and M&E engineers and contract support workers effectively to maximize the performance of the company
• Assist in the preparation of standard operating procedures, emergency and contingency plans
• Ensure the provision of healthy and safe working conditions and regularly review the H&S policy
• Ensure that opportunities for the strategic development of the contract are exploited, to deliver increased turnover and profitability, and make sure that contracts are re-won on re-tender

Experience Required:

• Interested candidates must possess quantifiable experience within a similar role.

• Facilities Management experience

• Government or manufacturing environment would be desirable

• A qualification in health & safety (NEBOSH, IOSH) is desirable

• Strong commercial acumen is essential, and experience of managing a P&L is preferable.

• Excellent communication and management skills are essential