Account Manager

Parkway Holdings; Huntingdon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading educational management firm seeks a dedicated Account Manager to oversee key clients, ensuring maximum value from services. Responsibilities include building client relationships, promoting new offerings, and managing training sessions for stakeholders. Candidates should excel in communication and have a strong customer success mindset. Competitive benefits and salary are offered in this role based in Huntingdon, UK.

Benefits

Competitive salary

Generous annual holiday allowance

Bupa cash plan

Enhanced pension scheme and life assurance

Salary sacrifice tech and cycle schemes

Professional qualification and study support

Retail discount app

Great engagement events

Qualifications

• Strong relationship-building skills with clients.
• Ability to present and train stakeholders effectively.
• Experience in managing key accounts and customer success.

Responsibilities

• Build strong relationships with clients and gather feedback.
• Promote technological developments and conduct training.
• Manage senior stakeholders and deliver demonstrations.

Job description

Overview

This role will be an important part of the Account Management team, reporting into the Director, Customer Success.

The successful candidate will have responsibility for a selection of key EPM customers, ensuring each receives the maximum return on investment from existing services whilst proactively selling new software and service offerings. Customers will range from single, influential schools to entire MATs consisting of upwards of 40 schools.

Responsibilities

• Build strong relationships and become a trusted adviser, gathering feedback and meeting regularly with clients to understand their development plans, pain points and where you can add value.
• Proactively promote EPM's technological developments and new offerings, including presenting to senior stakeholders (Headteachers, FD, HRD, COO, CEO) and running training sessions and demonstrations online and face to face.
• Manage senior stakeholders and deliver training and demonstrations in various formats.

Success measures

Overall success will be measured by customer NPS scores, customer net revenue retention and revenue through cross-sell / upsell target achievement.

Benefits

• Competitive salary
• Generous annual holiday allowance
• Bupa cash plan
• Enhanced pension scheme and life assurance
• Salary sacrifice tech and cycle schemes
• Professional qualification and study support
• Retail discount app
• Great engagement events such as Summer parties, charity events