Account Manager

Watch House; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading hospitality company is seeking a Procurement Manager to oversee the complete procurement cycle for both direct and indirect categories. The ideal candidate will negotiate with suppliers, ensure high-quality standards, and drive cost-saving initiatives. Experience in hospitality or retail is preferred. The role emphasizes collaboration across departments, maintaining robust contract management and driving continuous improvement. This position demands strong commercial skills and a data-driven approach to procurement.

Qualifications

• Deep understanding of supply chains, procurement processes and category management.
• Experience in hospitality, retail, FMCG or similar environments.
• Highly organized with strong project management skills.

Responsibilities

• Lead supplier sourcing and selection across all categories.
• Negotiate commercial terms to maximize value.
• Manage supplier quality, performance, contracts and compliance.
• Identify and deliver cost-saving initiatives.

Skills

Commercial acumen

Data-driven decision making

Relationship building

Influencing stakeholders

Understanding of supply chains

Project management

Education

Manager level experience in procurement or related fields

Job description

Procurement Manager (at WatchHouse)

The Procurement Manager ensures the business buys the right products and services at the best value from the right suppliers. They manage supplier relationships, negotiate contracts, monitor spend and work closely with operational teams to drive consistent quality, cost efficiency and reliability across the business.

Directly reports into (Line Manager): James Elliott, Finance Director.

Key Responsibilities

• Lead supplier sourcing and selection across all categories (other than coffee) including capital projects.
• Negotiate commercial terms to maximise value and protect margins.
• Manage supplier quality, performance, contracts and compliance.
• Own procurement budgeting, forecasting and spend reporting.
• Identify and deliver cost‑saving initiatives across the business.
• Lead RFPs, tenders and category reviews.
• Partner with Operations, Food, Coffee, Property, Franchise, Marketing and Finance on product and service needs.
• Ensure continuity of supply and proactive risk management.
• Manage utilities, insurance and other indirect procurement partners.
• Build and maintain a centralised procurement framework and policy.

The role in more detail

The Procurement Manager will oversee the full end‑to‑end procurement cycle across both direct (food beverage packaging) and indirect categories (utilities, insurance, equipment, services). For coffee specifically they will work alongside the Coffee team to demonstrate and train best practice. They will identify supplier opportunities, run structured procurement processes and ensure we partner with suppliers that are commercially competitive, reliable and aligned with our brand and quality standards. While we always push for the best possible price, we remain cognisant of our brand and the quality we want to deliver to guests.

The role requires close collaboration with all other departments, particularly Food, Coffee and Property, to understand business needs, track consumption, monitor supplier performance and analyse spend. They will maintain robust contract management, lead supplier negotiations and ensure compliance with company purchasing policies.

A key part of the role is driving continuous improvement in cost efficiency, including developing category strategies, leading price reviews, assessing make‑versus‑buy opportunities and reducing waste or inefficiencies. They will also manage relationships with utilities, brokers, insurance partners and other indirect suppliers to ensure competitive rates and reliable service.

Ultimately, the Procurement Manager will create a scalable procurement function that supports business growth, protects margins and ensures operational continuity.

Key to this role: Skills & Experience

• Strong commercial acumen with the ability to negotiate effectively.
• Data‑driven decision‑making and confidence working with cost models, spend analysis and performance metrics.
• Excellent relationship‑building skills across suppliers and internal teams.
• Ability to influence senior stakeholders and translate business needs into procurement actions.
• Deep understanding of supply chains, procurement processes and category management.
• Experience in hospitality, retail, FMCG or other multi‑site environments (ideal).
• Highly organised with strong project‑management skills; able to handle multiple categories and deadlines simultaneously.
• Proactive, solutions‑focused and comfortable challenging the status quo.
• Detail‑oriented with high standards for quality and compliance.

Working at WatchHouse

WatchHouse was born from a passion to do better. Diligence and attention to detail are paramount. We strive for perfection and truly care. We are a people‑first business, curious about those around us, respectful of everyone and committed to diversity, equality and inclusion. We value individuality and talent over status. Our core values—passion, diligence and empathy—drive everything we do.

Qualifications

Manager level experience in procurement or related fields. Demonstrated ability to lead complex procurement functions and deliver measurable cost savings.

Additional Information

Required Experience: Manager

Key Skills: Business Development, Cement Plant, Business Support, Data Analysis, ASP

Employment Type: Full‑Time

Experience: Years (not specified)

Vacancy: 1

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