Account Manager

Omnicom Media Group UK (OMG); City of Westminster; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A global marketing agency is seeking an experienced Account Manager to oversee ticketing for the UEFA Champions League across various markets. Responsibilities include managing ticket distribution and stakeholder communications, along with supporting event teams. The role offers a hybrid work model and requires excellent communication skills and a proactive attitude. Ideal candidates have experience in administration and a passion for sports and events.

Benefits

Flexible working hours

Hybrid working model

Qualifications

• Experience in event and ticketing management ideal, but not essential.
• Agency experience is ideal, but not essential.
• Administration experience is essential.

Responsibilities

• Oversee the co-ordination of UCL ticket arrival and distribution to global markets.
• Manage regular stakeholder calls, producing status reports, meeting notes and actions.
• Support local markets with the use of online guest management software.

Skills

Excellent written and verbal communication skills

Proactive and positive attitude

Strong use of MS Office: Word, Excel, PowerPoint

Attention to detail

Multitasking abilities

Tools

Guest management platforms

SharePoint

Job description

Overview

Fuse is looking for an experienced Account Manager to join a team delivering a major UEFA Champions League (UCL) sponsorship. The main responsibilities involve supporting the ticketing, hospitality, and guest comms team with the management of ticket delivery, guest programme services and guest management systems across 180 markets for PepsiCo's UCL sponsorship. The role, primarily based in London, may require occasional domestic and international travel for site visits, events, and meetings. The successful candidate will progress to become the main point of contact with the client for all in-season related ticketing and hospitality matters.

The successful candidate will be joining a creative and dynamic team and supporting on-going projects. Main day-to-day responsibilities will include, but are not limited to:

Responsibilities

• Oversee the co-ordination of UCL ticket arrival and distribution to global markets
• Dedicated email mailbox management; responding where required to market leads and senior clients in a timely manner
• Manage regular stakeholder calls, producing status reports, meeting notes and actions to ensure the project is kept on track
• Support local markets with use of online guest management software as required
• Manage central SharePoint site where all project content is housed
• You will be required to work in and around UCL match days, so dedication to this role is vital
• There will also be a requirement to support the Fuse events team at the UCL Final
• The ideal candidate will be proactive, with a positive & flexible can-do attitude. Agency experience ideal, but not essential
• Administration experience essential
• Experience with working on guest management platforms ideal, but not essential
• Experience in event and ticketing management ideal, but not essential
• Experience in managing direct reports ideal, but not essential
• Excellent attention to detail, yet ability to multi-task and think on your feet
• A passion for sport and entertainment
• Working on projects with multiple stakeholders
• Excellent written and verbal communication skills
• Strong use of MS Office: Word, Excel, PowerPoint
• A can-do, positive, friendly attitude
• This is a full-time role & you must be eligible to work in the UK

About Omnicom Media Group / Working model

A global agency with local expertise, connecting brands to the things that matter most to their audiences in culture through partnerships in sport, music, film & television, gaming & esports. These connections make our clients more memorable - the key to unlocking effectiveness. Powered by Omnicom Media Group, we bring an extra edge to strategy, execution, and measurement. Our work has won numerous awards, and the industry frequently recognises our people as top performers in their field. We place great importance on trusted relationships, sound moral judgement, and strong governance, all delivered through transparent processes. We have a fantastic team of 120 in our London HQ and 300 more across offices worldwide, working with incredible clients, including PepsiCo, Vodafone, Nissan, British Gas, Renault, Enterprise Rent-A-Car, McDonald’s, and Just Eat Takeaway.com.

At Omnicom Media Group, we are committed to supporting flexibility for our people while fostering collaboration, innovation, and teamwork. We have a hybrid working model (three days in the office, two working remotely), to ensure that we meet the needs of both our people and our business, balancing the benefits of in-person connections with the flexibility of remote working. Our standard working hours are 9:30 - 17:30, but we offer the ability to flex around core hours of 10:30 - 16:30 to give our people flexibility on how they manage their working day, whether that's in the office or working remotely. For example, you could start work at 8:30 and finish at 16:30 or start at 10:30 and finish at 18:30. We encourage open conversations between our people and managers to help navigate high-need periods and individual circumstances. Our goal is to create an environment where people feel genuinely supported to do their best - both in their careers and in their lives outside of work.