Account Manager

Octus; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A fintech company in London is seeking an experienced Account Manager to manage and grow client relationships. The role involves subscription renewals, expanding accounts, and cross-selling products. Ideal candidates will have over 5 years of experience in account management, preferably with a background in credit. Strong communication and organizational skills are essential. This position offers a hybrid work schedule with competitive benefits.

Benefits

Health benefits

Matched pension plans

PTO

Educational reimbursements

Gym subsidies

Qualifications

• 5+ years in an account management role, preferably in fintech.
• Strong ability to manage complex institutions and multiple teams.
• Detail-oriented with a quick response capability.

Responsibilities

• Manage subscription renewals and expansions for client accounts.
• Build knowledge of client base for cross-selling opportunities.
• Track and analyze KPIs for effective relationship management.

Skills

Account management

Excellent communication

Organizational skills

Client relationship building

Salesforce proficiency

Tools

Salesforce

Job description

Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have relied on Octus to make better, faster, and more confident decisions in pace with the fast-moving credit markets. For more information, visit: https://octus.com/

Overview

Working at Octus means joining a growth-minded team that values action orientation, a customer-first mindset, effective teamwork, and excellence. Octus offers competitive benefits, including health benefits, matched 401k/pension plans, PTO, parental leave, gym subsidies, educational reimbursements for career development, recognition programs, and other perks.

Role

At Octus, Account Managers are responsible for managing and growing relationships with a book of accounts (banks, law firms, or buyside firms) through subscription renewals and expansion, uplifts, and cross-selling of additional Octus products. This role is ideal for an accomplished account management professional seeking to join a growing fintech company. Knowledge of the credit markets is preferred but not required.

Responsibilities

• Manage all aspects of the renewal cycle for Octus’ subscription relationships covering a book of accounts
• Manage key client interactions with a focus on expansion opportunities within accounts and subscription renewals targeting 115%+ net retention
• Build strong knowledge of your client base to identify and close cross-sell opportunities, fundamental to achieving quota
• Collaborate with customer success to deliver excellent client service and customer experience
• Coordinate with Octus’ product team to identify opportunities for product and platform enhancements
• Track and analyze KPIs and product usage on accounts to determine appropriate relationship management strategy

Requirements

• 5+ years of progressive experience in an account management role selling to buyside firms or banks, preferably with experience in credit
• Ability to manage complex institutions involving multiple teams and stakeholders
• Proven ability to develop deep knowledge of a complex suite of products (datasets, API feeds, and research) and success in meeting quota and cross-sell opportunities
• Organized, detail-oriented with the ability to prioritize and respond quickly; capable of managing multiple ongoing workstreams
• Excellent interpersonal, verbal, and written communication skills
• Experience with Salesforce required
• Ability to work in a hybrid schedule (3 days in office per week)

Equal Employment Opportunity

Octus is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other legally protected status. We strive to create an inclusive and diverse work environment where all individuals are valued, respected, and treated fairly. We believe that diversity enriches our workplace and enhances our ability to innovate and succeed.