Account Manager

QQFS (Qualitative & Quantitative Fieldwork Services); Abingdon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare solutions provider is seeking an experienced professional to manage customer relationships and drive successful campaigns. This position involves maintaining a portfolio of clients while ensuring high service levels and analyzing campaign performance. The ideal candidate will have a strong background in client account management and proven ability in campaign management, with a focus on enhancing customer satisfaction.

Benefits

25 days annual leave

Participation in a company bonus scheme

Group Life Cover 4x salary

Pension 4%/4% employee/employer contributions

Vitality medical after probation

Staff discount scheme

Discounted gym membership

Qualifications

• Proven ability of building strong client relationships and surpassing expectations.
• Experience of managing accounts and relationships for multiple customers.
• Experience in managing campaigns and coordinating team members.

Responsibilities

• Establish and maintain excellent customer relationships through regular contact.
• Manage a portfolio of customers and gain understanding of their business issues.
• Gather and analyze campaign performance data for clients.

Skills

Building strong client relationships

Managing multiple accounts

Campaign management

Job description

Company Description

This role sits within Doctors.net.uk, a subsidiary of M3 Inc. Doctors.net.uk is the UK's largest professional network of doctors; a closed community used by over 50,000 doctors daily and with a total membership of over 245,000. Products range from a trusted email communications platform to robust news and educational web pages along with our world‑class sponsored pharmaceutical content and doctors’ own user‑generated content. Our mission is to continually improve these offerings as well as identifying new ways to support our community of doctors throughout their career.

Job Description

Overview

To proactively build and maintain customer relationships, by delivering highly successful campaigns and therefore maximising revenue streams for M3(EU). You will be the link between the customer and the Company.

Main Duties and Responsibilities

• Establish and maintain excellent customer relationships through regular close contact, including face‑to‑face meetings, telephone and e‑mail communication
• Manage a portfolio of customers in conjunction with the senior sales leads, gaining an in‑depth understanding of their business issues and how M3 can help address them
• Maintain a detailed understanding of your account portfolio
• Work closely with internal teams to ensure that the Customer is receiving the highest level of service and excellent delivery of campaigns
• Actively discuss opportunities within the team to increase the services offered to your portfolio, increasing the revenue generated from it
• Gather, monitor and analyse campaign performance data, providing detailed and useful and meaningful information back to the customer
• Responsible for generating awareness within clients, of developing capabilities of M3
• Responsible for representing M3 as a delegate at relevant exhibitions, conferences etc

Qualifications

Ideal Candidate

• Proven ability of building strong client relationships and surpassing expectations
• Experience of managing accounts and relationships for multiple customers
• Experience in managing campaigns, co‑ordinating team members, developing timetables and setting deadlines to achieve objectives

Additional Information

About M3 EU:

M3 EU is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fuelled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.

Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 EU prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.

Joining M3 EU means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 EU.

Benefits

• 25 days annual leave
• Participation in a company bonus scheme linked to personal and company performance
• Group Life Cover 4x salary
• Pension 4%/4% employee/employer contributions
• Vitality medical after probation
• Staff discount scheme
• Discounted gym membership