Account Handler

Ardonagh; Stoke-on-Trent; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading independent insurance broker in Warwick is seeking an experienced Insurance Account Handler. In this role, you will manage a portfolio of clients, providing excellent customer service while enjoying a flexible working schedule and a competitive salary. The ideal candidate has a strong background in the insurance industry, excellent communication skills, and a proactive attitude. Benefits include 26 days of holiday, career progression opportunities, and 24/7 well-being support.

Benefits

26 days holiday plus bank holidays

Career progression opportunities

Professional qualifications support

Pension scheme

24/7 well-being support

Paid volunteering day

Spotlight Awards

Qualifications

• Must have experience in the insurance industry.
• Positive attitude and drive for excellent client service.
• Willingness to support professional qualifications like CII or ACII.

Responsibilities

• Manage a designated portfolio of clients and support their insurance needs.
• Build strong relationships through excellent customer service.

Skills

Insurance industry experience

Positive, proactive attitude

Curiosity and willingness to learn

Confidence in communication

Collaborative spirit

Integrity and honesty

Job description

Ready for Your Next Big Career Move in Insurance?

Join Our Friendly Team in Warwick as an Insurance Account Handler

Are you experienced in the insurance industry and looking for a new challenge? We’ve got an exciting opportunity for you to become part of the UK’s largest independent insurance broker, right here in Warwick.

As an Insurance Account Handler, you’ll enjoy a Monday to Friday schedule (yes, weekends off!), a competitive salary based on your experience, and a generous bonus structure. Plus, you’ll benefit from our flexible and hybrid working options—because we know the 9–5 doesn’t suit everyone.

What You’ll Be Doing

You’ll be the go‑to person for a designated portfolio of clients, building strong relationships and supporting them with their insurance needs. If you thrive on delivering excellent customer service and enjoy building rapport, this role is tailor‑made for you.

What We’re Looking For

• Insurance industry experience is a must.
• A positive, proactive attitude and a drive to deliver the best client experience.
• Curiosity and a willingness to learn—we’ll support you with qualifications like CII or ACII.
• Confidence in communication, both over the phone and face‑to‑face.
• A collaborative spirit and the resilience to adapt in a fast‑paced environment.
• Integrity and honesty—essential in our regulated industry and valued in our culture.

What You’ll Get in Return

• 26 days holiday plus bank holidays
• Career progression opportunities across our group
• Professional qualifications to boost your career
• Pension scheme for your future
• 24/7 well‑being support
• Paid volunteering day to give back to your community
• Spotlight Awards to celebrate our brightest stars

Ready to take the next step?

Apply today and one of our team members will be in touch.

#AIB

IND01

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.

Click here here to see our standard benefits page