Account Executive - Payments

Tungsten Automation; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A cutting-edge tech firm in the UK seeks an experienced Account Executive - Payments. The role involves driving customer success and expansion by serving as a strategic advisor, developing growth plans, and promoting payment solutions. Ideal candidates have 7–10 years in managing enterprise customers within the fintech realm and possess strong consultative selling skills. This position offers a chance to make a significant impact in a dynamic environment focused on innovation and customer value.

Qualifications

• 7–10 years managing enterprise customers in payments, finance, or banking technology.
• Track record of driving customer success and expansion in SaaS or fintech.
• Understanding of working capital optimization and banking fee structures.
• Success with C-level stakeholders, especially CFOs and finance leaders.
• Experience using AI-driven analytics for prospect identification.

Responsibilities

• Serve as primary strategic advisor to enterprise customers.
• Develop success and growth plans aligned with customer goals.
• Promote Tungsten’s payments offering to existing customers.
• Identify upsell and cross-sell opportunities within accounts.
• Monitor and analyze customer health metrics.

Skills

Customer success management

Consultative selling

Relationship building

Strategic planning

Communication skills

Job description

Account Executive - Payments

ABOUT THE ROLE

As an Account Executive – Payments, you will be a seasoned sales professional responsible for driving strategic enterprise sales initiatives within a defined geographic territory. You will ensure customers realize the full value of Tungsten Pay+ solutions by leading efforts that drive adoption, retention, and expansion across key accounts. Focused on the C-suite, this role promotes a streamlined payment process that delivers measurable savings on banking fees, unlocks working capital benefits, and generates revenue through alternative payment rails. By combining consultative selling with data-driven insights and relationship management, you will be pivotal in maximizing customer lifetime value and uncovering new growth opportunities.

WHAT YOU’LL DO

• Serve as the primary strategic advisor to enterprise customers, ensuring successful onboarding, adoption, and long-term satisfaction with Tungsten Pay+ products.
• Develop and execute account success and growth plans aligned with customer goals and business outcomes.
• Promote and sell Tungsten’s payments offering to existing customers, with a focus on expanding usage and value realization.
• Drive organic growth by identifying upsell and cross-sell opportunities within existing enterprise accounts.
• Partner with Sales, Product, and Finance teams to identify new volume opportunities and expand Pay+ product usage.
• Monitor and analyze customer health metrics, proactively addressing risks to retention and revenue.
• Advocate for customer needs internally, influencing product roadmap and service enhancements.
• Maintain deep knowledge of Pay+ product capabilities, industry trends, competitive landscape, and payments best practices.

ABOUT OUR PLATFORM

Tungsten Automations Intelligent Automation software platform helps organisations transform information-intensive business processes, reduce manual work and errors, minimize costs, and improve customer engagement. We combine Generative AI, Knowledge Management, Intelligent Document Processing, Process Orchestration, mobility and engagement, and analytics to ease implementations and deliver dramatic results that mitigate compliance risk and increase competitiveness, growth and profitability—particularly crucial for highly regulated industries facing complex compliance requirements. No other software vendor offers a platform of complementary technologies integrated into a scalable, manageable software platform, positioning us to grow and dominate the process automation space.

While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business

Required Experience

WHAT YOU NEED TO SUCCEED

• 7–10 years of experience managing enterprise customers in payments, finance, or banking technology.
• Proven track record of driving customer success, retention, and expansion in a SaaS or fintech environment.
• Strong understanding of working capital optimization, payment rails, and banking fee structures.
• Demonstrated success working with C-level stakeholders, especially CFOs and finance leaders.
• Excellent communication, relationship-building, and strategic planning skills.
• Experience using AI-driven analytics to identify high-value prospects, personalize outreach, and improve conversion rates.
• Strong consultative selling skills and the ability to translate complex payments solutions into clear business value.

Tungsten Automation is an Equal Opportunity Employer M/F/Disability/Vets