Account Executive

SF Recruitment; Coventry; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment agency in Coventry is seeking a Customer Service Administrator to join a dynamic team. This on-site role focuses on preparing reports, monitoring account activities, and providing support to the Account Manager. The ideal candidate should be organized, proactive, and ready to engage in resolving customer queries and issues. With a competitive salary of up to £30,000, this full-time position offers an excellent opportunity for a career in customer service administration.

Responsibilities

• Prepare reports and KPI packs accurately and on time.
• Monitor activity profile against anticipated volumes.
• Engage proactively in monthly/quarterly reviews.
• Provide project support to the Account Manager.
• Ensure accuracy of invoice data and handle queries.
• Lead in re-mapping engineers and setting up new locations.
• Summarize key issues for the Account Manager's healthcheck call.
• Analyze cases and work to resolve root causes.
• Investigate claims and keep customers informed.

Job description

S.F. have partnered with a brilliant organisation in CV6 who are looking for a Customer Service Administrator to join the team.

Salary: up to £30,000

Working pattern: full time Monday to Friday on site

Responsibilities

• Prepare reports, KPI packs and information for reviews as required by the Account Manager accurately and on time.
• Monitor the profile of activity for the account against the anticipated volumes. Highlight trends and anomalies to the Account Manager.
• Attend, support and be proactively engaged in monthly/quarterly reviews with Account Manager as required.
• Provide proactive support to the Account Manager on projects relating to your portfolio.
• Ensure invoice data is accurate and deal with any queries.
• Take the lead in re‑mapping engineers, setting up of new locations (including returns sites).
• Provide Account Manager with summary of key issues for the week prior to their Friday AM Healthcheck call.
• Analyse cases on accounts, provide summary information to the Account Manager on key issues and proactively work with other areas of the business to resolve root cause and reduce level of cases raised.
• Manage investigation of any claims through to resolution ensuring the customer and Account Manager are kept fully informed.