Account Director - eCommerce

Vertical Advantage; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A high-growth eCommerce tech business in the UK is looking for an experienced Account Director to drive strategic client partnerships and enhance digital channel performance. This senior role demands over 5 years of experience in eCommerce or digital performance marketing, strong client management skills, and a passion for innovation in retail and media. Candidates should have a deep knowledge of Amazon and be able to inspire client confidence through expert communication. This position encourages proactivity and collaboration in a fast-paced environment.

Qualifications

• 5+ years’ experience in eCommerce, retail media, or digital performance marketing.
• Proven ability to lead large, multi-disciplinary client accounts.
• Strong understanding of Amazon and Walmart ecosystems.

Responsibilities

• Own senior-level client relationships, ensuring digital commerce adoption.
• Accountability for achieving client goals and performance metrics.
• Collaborate with teams to deliver high-quality outputs.

Skills

eCommerce experience

Digital performance marketing

Strong communication skills

Client account management

Understanding of Amazon ecosystem

Collaborative mindset

Job description

We’re working with a high-growth eCommerce tech business at the forefront of digital retail and retail media transformation. The company partners with leading global brands and fast‑growing challenger names to deliver best‑in‑class commercial performance across Amazon and other major online marketplaces.

They are now looking for an experienced Account Director to lead strategic client partnerships, drive digital channel performance, and shape growth strategies across eCommerce and paid media. This is a senior, high-impact role that requires a strong commercial mindset, deep platform knowledge, and the ability to lead both clients and internal teams toward exceptional results.

Key Responsibilities

• Own senior‑level client relationships, ensuring adoption of digital commerce, data, and retail media solutions.
• Take full accountability for achieving client goals and performance metrics across marketplaces and media.
• Collaborate closely with growth, retail operations, and media teams to deliver high‑quality, timely outputs.
• Build and maintain trusted partnerships with key client stakeholders and retail partners (e.g., Amazon, Walmart).
• Develop strategic account plans and identify opportunities for cross‑channel growth and innovation.
• Advise brands on strategies that merge digital marketing and retail performance to accelerate growth.
• Contribute to leadership initiatives, helping shape best practices, mentor teams, and enhance delivery standards.
• Represent the business externally as a thought leader and champion for retail media innovation.

About You

• 5+ years’ experience in eCommerce, retail media, or digital performance marketing.
• Proven ability to lead large, multi-disciplinary client accounts with measurable results.
• Strong understanding of Amazon (and ideally Walmart) ecosystems.
• Confident communicator with the ability to simplify complex strategies and inspire client confidence.
• Passion for innovation in retail, media, and consumer technology — including interest in the role of AI in shaping the future of commerce.
• Commercially minded, proactive, and collaborative, with experience engaging senior stakeholders.
• Motivated by growth, challenge, and delivering excellence in a fast‑paced environment.