Account Director- Building Services

Invictus Group; Slough; On-site; GBP 80,000 - 90,000; Full time

Job summary

A leading facilities management company based in Slough is seeking an experienced Account Director to lead the strategic vision for client relationships and drive performance across contract portfolios. This senior leadership role is vital for ensuring service excellence and operational efficiency. The right candidate will showcase a commercial mindset, strong leadership skills, and proven ability in managing complex client portfolios while promoting a culture of trust and collaboration within teams. Competitive salary package offered.

Qualifications

• Proven success in a senior leadership role within M&E maintenance or facilities management.
• Strong understanding of HVAC, electrical, plumbing, and fire systems.
• Experience in financial management and P&L accountability.

Responsibilities

• Develop and execute account strategies aligned with business goals.
• Lead Contract Managers and operational teams to deliver service excellence.
• Ensure high-quality M&E maintenance services and project delivery.

Skills

Leadership

Interpersonal skills

Financial management

Strategic thinking

Stakeholder management

Tools

CAFM systems (Concept Evolution preferred)

Microsoft Office

Job description

Account Director- Acorn Maintenance

• Slough, Berkshire- HQ
• Salary : 80-90K + Package
• Technical background
• Manage 7-8 Contract Managers
• Acorn Engineering is seeking a dynamic and strategic Account Director to lead client relationships and drive the performance of our contract portfolio. This senior leadership role is pivotal in ensuring exceptional service delivery, operational excellence, and sustained account growth.
• The Account Director is responsible for leading client relationships, ensuring exceptional service delivery, and driving the performance and growth of assigned accounts.
• This role provides strategic leadership across a portfolio of contracts, overseeing operational delivery, financial performance, and customer satisfaction. Working closely with senior management and other business units, the Account Director ensures that Acorn Engineering’s standards of quality, compliance, and professionalism are consistently met.
• As a key ambassador of Acorn’s purpose — Building Trust — the Account Director will demonstrate integrity, empathy, and a people-first mindset, ensuring that our culture continues to thrive as we grow.

Responsibilities

• Develop and execute account strategies aligned with business goals
• Lead Contract Managers and operational teams to deliver service excellence
• Ensure high-quality M&E maintenance services and project delivery
• Build trusted client relationships and manage strategic engagement
• Take ownership of financial performance, including revenue and margin
• Identify growth opportunities and support business development initiatives
• Recruit, coach, and develop high-performing teams
• Promote a culture of collaboration, safety, and continuous improvement

Person Specification

We are looking for a proactive and conscientious leader with excellent interpersonal and communication skills. The ideal candidate will be commercially minded, results-driven, and confident in managing complex client portfolios.

Knowledge, Skills & Experience

• Proven success in a senior leadership role within M&E maintenance or facilities management
• Strong understanding of HVAC, electrical, plumbing, and fire systems
• Experience in financial management and P&L accountability
• Excellent stakeholder and client relationship managementProficient in CAFM systems (Concept Evolution preferred) and Microsoft Office
• Strategic thinker with a calm, professional approach