Accommodation Team Lead – Guest Experience & Ops

Parkdean Resorts UK Limited; Carmarthen; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Staff discount 50%

Family discount 25%

Team member discount 30%

Employee Assistance Programme (EAP)

Job summary

Parkdean Resorts UK Limited is seeking an Assistant Accommodation Manager to work with the Accommodation Manager in delivering high standards of cleanliness and presentation across all accommodation types. You will help coordinate daily operations, support team development, and ensure an outstanding guest experience across our UK parks.

The role requires leadership, strong organisation, and the ability to balance hands-on work with strategic planning.

Qualifications

• Experience managing teams.
• Ability to coordinate complex daily operations.
• Experience with forecasting labour and resource planning.
• Willingness to perform hands-on cleaning tasks when required.

Responsibilities

• Assist with recruiting, onboarding and training of Accommodation team members.
• Help build and maintain a culture of high standards.
• Support Accommodation Manager with team structure and responsibilities.
• Provide day-to-day coaching and development support.
• Coordinate cleaning operations across all accommodation types.
• Conduct inspections to maintain cleanliness and presentation standards.
• Monitor daily performance and assist with improvement plans.
• Support guest check-ins, repairs and guest requests in collaboration with Maintenance and Guest Experience teams.
• Respond promptly to guest queries and resolve issues with minimal disruption.

Skills

Team management

Labour forecasting

IT systems

Full UK driving license

Job description

Parkdean Resorts UK Limited is seeking an Assistant Accommodation Manager to work with the Accommodation Manager in delivering high standards of cleanliness and presentation across all accommodation types. You will help coordinate daily operations, support team development, and ensure an outstanding guest experience across our UK parks.

The role requires leadership, strong organisation, and the ability to balance hands-on work with strategic planning.