Accommodation Operations Lead — Guest Experience

Parkdean Resorts UK Limited; Tendring; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Employee Assistance Programme

55% discount on holidays for staff

Team member discount 30%

Job summary

Parkdean Resorts UK Limited is seeking an Assistant Accommodation Manager to work with the Accommodation Manager, ensuring cleanliness and high presentation standards across all accommodation types. You will help run daily operations, coordinate resources, and support a guest-centric experience across multiple parks.

You will recruit, train, coach, and develop the Accommodation team, maintain high standards, and collaborate with Maintenance and Guest Experience teams to handle check-ins,

Qualifications

• Experience managing teams.
• Ability to coordinate complex daily operations.
• Experience with forecasting labour and resource planning.
• Leadership style that inspires and supports diverse teams.
• Access to accommodation to perform checks and deliver hands-on cleaning services when required.
• Flexibility to work across varied days, weekends, evenings and bank holidays.
• Confident using standard IT systems and applications.
• Must hold a full UK driving licence.

Responsibilities

• Assisting with recruiting, onboarding, and training Accommodation team members.
• Helping to build and maintain a positive team culture focused on high standards.
• Supporting the Accommodation Manager with team structure, role delegation, and clarity of responsibilities.
• Providing day-to-day coaching, supporting 1-2-1s, and encouraging team development.
• Supporting initiatives that drive engagement, motivation, and team recognition.
• Assisting in the daily coordination of cleaning operations across all accommodation types.
• Carrying out regular spot checks and inspections to ensure cleanliness and presentation standards are met.
• Monitoring daily performance and helping prepare action plans for continuous improvement.
• Working closely with Maintenance and Guest Experience teams to support check-ins, repairs, guest requests, and special requirements.
• Responding promptly and professionally to guest queries and resolving issues with minimal disruption.

Skills

Team leadership

Operations coordination

Labour forecasting

Leadership style

Hands-on cleaning support

Flexibility across shifts

IT systems proficiency

Full UK driving licence

Job description

Parkdean Resorts UK Limited is seeking an Assistant Accommodation Manager to work with the Accommodation Manager, ensuring cleanliness and high presentation standards across all accommodation types. You will help run daily operations, coordinate resources, and support a guest-centric experience across multiple parks.

You will recruit, train, coach, and develop the Accommodation team, maintain high standards, and collaborate with Maintenance and Guest Experience teams to handle check-ins,