Accommodation Operations Supervisor

Parkdean Resorts UK Limited; Wemyss Bay; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Employee Assistance Programme

50% holiday discount for you and 25% 4

30% team member discount on food/drink

Job summary

Parkdean Resorts is seeking an Accommodation Supervisor to support the Accommodation Manager and Assistant Accommodation Manager in delivering exceptionally clean and well-presented holiday homes across our UK parks.

You will lead a hands-on team, perform regular quality checks, manage supplies, and ensure guest queries are resolved with minimal disruption to stays. A full UK driving licence and a flexible weekend/evening schedule are essential.

Qualifications

• Experience supervising a team.
• Ability to access accommodation to perform checks and deliver hands-on cleaning services, including lifting, bending and standing for extended periods.
• Willingness to work weekends, evenings and bank holidays as required.
• Full UK driving licence.

Responsibilities

• Ensuring the consistent delivery of exceptionally clean, safe, and well-maintained holiday homes for our guests.
• Conducting regular inspections and checks of holiday homes to ensure cleanliness standards are met, taking action to fix any non-compliance issues immediately.
• Cleaning holiday homes, lodges and glamping pods (where applicable) to our high brand standards.
• Ensuring your team have the right tools and stocks to do their job efficiently and effectively.
• Putting our guests first, you and your team will build positive relationships to resolve guest queries with minimal disruption to their stay with us.
• Creating a culture within your team to consistently deliver high standards and respond positively to guest feedback.
• Assist with the onboarding and training of new team members, providing ongoing development and support through on-the-job coaching
• Provide your team with feedback and support based on performance data
• Ensuring you and your team are compliant with health and safety regulations, COSHH and all other company policies and procedures.
• Monitor stock levels of cleaning supplies, linen and guest amenities, reporting low levels to the Accommodation Manager or Assistant Accommodation Manager.

Skills

Supervising a team

Hands-on cleaning

Leadership

Job description

Parkdean Resorts is seeking an Accommodation Supervisor to support the Accommodation Manager and Assistant Accommodation Manager in delivering exceptionally clean and well-presented holiday homes across our UK parks.

You will lead a hands-on team, perform regular quality checks, manage supplies, and ensure guest queries are resolved with minimal disruption to stays. A full UK driving licence and a flexible weekend/evening schedule are essential.