Accommodation Manager: Lead Guest Experience & Teams

Parkdean Resorts; England; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Employee Assistance

Staff Discounts

Training & Development

HelloFresh Discounts

Gym Discounts

24/7 Helpline

Job summary

Parkdean Resorts is seeking an Accommodation Manager to lead and develop the Accommodation team, ensuring high cleanliness and presentation standards across all parks. You will manage daily operations, coordinate check-ins, repairs, and special requests to deliver a memorable guest experience.

The role requires experience in team leadership, the ability to forecast labour and resources, and a hands-on approach to practical tasks.

Qualifications

• Previous experience managing teams.
• Ability to coordinate complex daily operations.
• Forecast labour and resource planning skills.
• Leadership that inspires diverse teams.
• Ability to perform hands-on cleaning and physical tasks.
• Flexibility to work weekends, evenings and bank holidays.
• Full UK driving licence.

Responsibilities

• Recruiting, onboarding, and training members of the Accommodation team.
• Creating a positive team culture that consistently delivers high standards.
• Implementing an effective team structure, delegating roles, and setting clear responsibilities.
• Providing ongoing coaching, on-the-job training, 1-2-1s, and development plans.
• Driving team engagement, motivation, and recognition.
• Overseeing daily cleaning operations across all accommodation types.
• Conducting regular inspections to ensure cleanliness and presentation meet required standards.
• Creating and executing rolling plans to support consistent operational performance.
• Analysing data and monitoring team and unit performance to produce weekly action plans, implementing improvements where needed
• Working closely with Maintenance and Guest Experience teams to coordinate check-ins, repairs, and special requests

Skills

Team management

Forecasting labour

Resource planning

Leadership

Hands-on cleaning

Education

No degree specified

Tools

IT systems

Job description

Parkdean Resorts is seeking an Accommodation Manager to lead and develop the Accommodation team, ensuring high cleanliness and presentation standards across all parks. You will manage daily operations, coordinate check-ins, repairs, and special requests to deliver a memorable guest experience.

The role requires experience in team leadership, the ability to forecast labour and resources, and a hands-on approach to practical tasks.