Accommodation Officer

Octave Recruitment Ltd; Newport; On-site; GBP 80,000 - 100,000; Full time

Job summary

A recruitment agency in the UK is seeking an Accommodation Officer based in Newport. This role involves coordinating temporary accommodations and providing support to tenants facing homelessness. Candidates should be proactive and experienced in housing services, capable of managing challenging situations with compassion and professionalism. The position offers 37 hours per week at a rate of £18.00 per hour, with opportunities for personal and professional development.

Qualifications

• Strong experience in delivering housing or accommodation services.
• Ability to manage challenging situations professionally.
• Commitment to achieving positive outcomes for vulnerable residents.

Responsibilities

• Manage rent accounts and minimise arrears.
• Safeguard tenants and identify support needs.
• Oversee client placements and moves to maximise suitable accommodation.
• Provide office-based duty support, including completing licence agreements.
• Work across various sites and properties as needed.

Skills

Proactive and resilient

Experience in housing services

Professionalism in challenging situations

Compassionate approach

Independent working

Job description

Are you passionate about making a real difference in your community? We're looking for an Accommodation Officer to join our busy team, supporting the delivery and management of Temporary, Transitional and Settled accommodation for those facing homelessness in Newport.

You’ll play a key role in coordinating temporary accommodation bookings, supporting tenants, and ensuring the smooth running of placements across the city. This is an exciting opportunity for someone energetic, motivated, and experienced in housing services.

Location: Newport City Centre (John Frost Square) with travel across Newport

Hours: 37 per week

Rate: £18.00 per hour (Umbrella)

What We’re Looking For

• A proactive, resilient individual who performs well under pressure
• Strong experience in delivering housing or accommodation services
• Ability to manage challenging situations professionally
• A commitment to achieving positive outcomes for vulnerable residents
• Someone who can work independently, think on their feet, and act with compassion and professionalism
• Access to your own transport for travel throughout Newport

Your Key Responsibilities

• Manage rent accounts and minimise arrears
• Safeguard tenants and identify support needs
• Oversee client placements and moves to maximise suitable accommodation
• Provide office-based duty support, including completing licence agreements, occupational contracts, and housing benefit forms
• Work across various sites and properties as needed

This role offers variety, challenge, and excellent personal and professional development opportunities. If you’re ready to make a meaningful impact and can demonstrate strong delivery in this field, we’d love to hear from you.