Accommodation Manager

EllisKnight International Recruitment; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading luxury student accommodation provider is seeking an Accommodation Manager in Plymouth. The role involves welcoming residents, conducting tours, and ensuring high service standards. Ideal candidates should have a background in accommodation management and a passion for customer service. Competitive salary and opportunities for career growth are offered in a supportive work environment.

Benefits

Competitive salary package

Career development opportunities

Health and wellness benefits

Paid time off

Qualifications

• Experience in accommodation management or property sector is advantageous.
• Exceptional customer service skills are essential.
• Strong communication skills and ability to inspire team members.

Responsibilities

• Welcome and assist visitors and residents.
• Conduct tours for potential tenants and convert viewings into bookings.
• Build partnerships with local universities.

Skills

Customer service

Communication skills

Relationship building

Proficiency in Microsoft Office

Organizational skills

Multitasking

Job description

Description

Are you ready to embark on an exciting journey with a leading luxury student accommodation provider?

We are thrilled to offer an exceptional opportunity for an Accommodation Manager to join our dynamic team in Plymouth. If you have experience in accommodation management within diverse settings such as PBSA, Hotels, Hostels, or Care Homes, and a passion for delivering unparalleled customer service, we want to hear from you!

About the Role

As our Accommodation Manager, you will play a pivotal role in delivering outstanding service levels and ensuring a welcoming, inclusive environment for our residents. Your responsibilities will include:

• Warmly welcoming and assisting visitors and residents, ensuring prompt and informative responses to all inquiries.
• Conducting guided tours for potential tenants, showcasing our luxurious accommodations and converting viewings into bookings.
• Building and nurturing strong partnerships with local universities to enhance the student living experience.
• Setting and upholding high standards of service excellence, fostering a "home away from home" atmosphere.
• Proactively addressing maintenance issues and coordinating events to enrich student life.
• Ensuring compliance with health and safety regulations and conducting regular room inspections.
• Utilizing your local knowledge to enhance residents' experiences by recommending amenities and attractions.
• Managing budgets effectively and providing guidance to a dedicated Maintenance Operative.
• Participating in client meetings and contributing to strategic discussions.

Skills & Experience Required

• A solid understanding of the property sector, with previous experience considered advantageous.
• Exceptional customer service skills, with a focus on building strong relationships.
• Effective communication skills, coupled with the ability to inspire and mentor team members.
• A client‑centric approach, dedicated to exceeding expectations.
• Proficiency in Microsoft Office and a proactive, organized mindset.
• The ability to multitask and adapt to changing priorities seamlessly.

Benefits

• Competitive salary package
• Opportunities for career development and growth
• A supportive and inclusive work environment
• Health and wellness benefits
• Paid time off and holiday allowances

We are committed to creating an inclusive workplace and welcome applications from individuals of all backgrounds, including those with diverse experiences and perspectives. If you are ready to make a meaningful impact and be part of a vibrant community, apply now with your resume and a cover letter detailing your suitability for the role.

Join us in redefining luxury student living and delivering exceptional service at every turn!