Accommodation Operations Manager: Guest Experience Leader

Parkdean Resorts; Greatstone on Sea; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Employee assistance programme

Holiday discounts

Friends & family discount

Team member discount

Brand discounts

Job summary

Parkdean Resorts is looking for an Accommodation Manager to lead and develop the Accommodation team, ensuring top cleaning standards and guest-ready presentation across all parks. You will recruit, train, coach and supervise, balancing hands-on tasks with strategic planning to optimise daily operations.

You will forecast labour, coordinate complex daily activities, and drive engagement and high performance while upholding safety and quality across all accommodation types.

Qualifications

• Experience managing teams.
• Ability to coordinate complex daily operations.
• Forecasting labour and resource planning.
• Leadership that inspires and supports diverse teams.
• Willingness to perform hands-on cleaning when needed.
• Access to accommodation for checks and hands-on tasks.

Responsibilities

• Recruit, onboard and train the Accommodation team.
• Maintain high cleanliness and presentation standards.
• Oversee daily cleaning across all accommodation types.
• Conduct regular inspections for quality.
• Coordinate with Maintenance and Guest Experience teams.
• Analyse data and produce weekly action plans.
• Create rolling plans to support operations performance.

Skills

Team leadership

Operations coordination

Labour forecasting

Leadership style

Hands-on cleaning

IT systems

Driving licence

Tools

IT systems

Job description

Parkdean Resorts is looking for an Accommodation Manager to lead and develop the Accommodation team, ensuring top cleaning standards and guest-ready presentation across all parks. You will recruit, train, coach and supervise, balancing hands-on tasks with strategic planning to optimise daily operations.

You will forecast labour, coordinate complex daily activities, and drive engagement and high performance while upholding safety and quality across all accommodation types.