Accessories & Shoes Department Manager - Sloane Street, London

CHRISTIAN DIOR COUTURE; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prestigious luxury brand in Greater London is seeking an Accessories & Shoes Department Manager. This full-time role requires significant experience in luxury retail management and a passion for excellence in customer service. The successful candidate will drive department performance, manage staff training, and maintain high retail standards. You will need strong knowledge of accessories, excellent communication skills, and the ability to motivate teams to exceed targets. Fluency in a second language is preferred.

Qualifications

• Full-time role requiring 40 hours per week, including weekends.
• Significant management experience in luxury goods.
• Passionate about customer service and luxury fashion.

Responsibilities

• Manage department sales performance and service standards.
• Recruit, train, and develop staff.
• Ensure merchandise is displayed effectively.

Skills

Management experience

Strong knowledge in Accessories and Shoes

Communication skills

Leadership

Customer service focus

Clientelling experience

Fluency in a second language

Job description

Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.

For our boutique in Sloane Street, we are looking for a driven and inspiring Accessories & Shoes Department Manager. The successful candidate will be part of an exciting project and will be supporting the Store Director in the running of the business by leading and motivating the team from the front.

Sales

• Manage the department’s sales performance and service standards.
• To make the most effective use of space and stock available by maximising sales and minimising wastage of resources through the team.
• To ensure that the merchandise is displayed effectively using promotional material to reflect current demand.
• Lead by example in client recruitment and development of client loyalty through CRM activities.
• Achieve the boutique capture rate and mystery result targets.
• Handle any situation with customers
• Awareness of competitor activity and communicate this to the team.
• Full knowledge of back office functions and boutique analysis (CRM, client recruitment, P&L, store activities, stock control, reports, VM rules etc).

Merchandise

• Ensure that the boutique maintains the correct basic stock levels.
• Provide effective feedback to the Deputy Manager, ensuring that popular selling lines are replenished on time.

Controllable costs

• To control stock loss within Store budget and implement stock audits effectively.
• To ensure that the boutique operates in accordance with Company administration systems and procedures to minimise losses.

Security

• Ensure that the Company procedures on security in relation to theft/pilferage are adhered to.
• To report all suspected shoplifters to Loss Prevention officers.
• To ensure that all staff are trained and know and follow the Company systems on: cash handling, credit authorisation, acceptance of cheques, arrangement of staff purchases, reporting of stock, cash and loss

Employee relations and staff training/development

• To take part in the recruitment, training, evaluation, motivation and development of the staff.
• Oversee and manage employee performance appraisals and highlight employees for development.
• To communicate effectively in order to develop a stable team and a succession plan for your business.
• Hold morning briefings and motivate the team to achieve the objectives.
• Network with Dior management to share best practices.

Additional responsibilities

• To maintain the highest standards of housekeeping and retail standards within the concession.
• To participate in stock takes outside of normal working hours to ensure a smooth operation at all times.
• To carry out any additional duties as directed by the Concessions Manager and the Retail Manager.
• To be aware of all Company’s and Department Stores policies and procedures such as till maintenance, store approval, induction days, events, etc…

Qualifications

• This is a full-time role which requires working Monday to Sunday, 40 hours per week.
• Significant management experience within the luxury goods industry.
• Strong knowledge and expertise in Accessories, Leather Good and Shoes.
• Excellent communication and relationship building skills.
• Inspirational leader with the ability to motivate teams to achieve and exceed the objectives set.
• Strong business acumen, strategic and able to implement commercial initiatives.
• Passionate about customer service.
• Strong clientelling experience.
• A passion for Christian Dior and our collections.
• Strong knowledge of fashion and trends.
• Fluency in a second language (preferred).