Access to Information Assistant

We Manage Jobs(WMJobs); Coventry; On-site; GBP 25,000 - 30,000; Full time

Job summary

A public service organization in Coventry seeks a detail-oriented Access to Information Assistant to manage data protection and Freedom of Information requests. Successful candidates will thrive in a fast-paced environment and exhibit meticulous attention to detail. Responsibilities include processing requests, ensuring compliance with legal standards, and prioritizing tasks effectively. Ideal applicants will demonstrate strong written communication skills and the ability to handle sensitive information responsibly.

Qualifications

• Must have experience in processing data protection requests.
• Demonstrated ability to follow legal guidelines accurately.
• Strong judgment in managing documentation and requests.

Responsibilities

• Process Freedom of Information and data protection requests.
• Review and redact personal data in compliance with regulations.
• Issue timely responses including relevant legal exemptions.
• Manage competing priorities in a fast-paced environment.

Skills

Exceptional accuracy

Meticulous attention to detail

Flexible approach to tasks

Excellent written communication skills

Ability to learn new IT systems quickly

Job description

About the Role

Are you passionate about transparency and accountability? Do you thrive in a fast-paced environment where accuracy matters?

We're looking for a detail-oriented Access to Information Assistant to join our team, processing data protection subject access requests and freedom of information requests that help maintain public trust in local government and social care services.

What You'll Do

• Processing new requests under the Freedom of Information Act (FOIA), Environmental Information Regulations (EIR), General Data Protection Regulation (GDPR) and the Data Protection Act (DPA)
• Reviewing documents to identify and redact personal data with precision and care
• Issuing timely responses that quote relevant legal exemptions
• Managing competing priorities in a challenging environment with tight deadlines

What We're Looking For

• Works with exceptional accuracy and meticulous attention to detail
• Takes a positive and flexible approach to completing tasks to deadline without supervision
• Diligently follows processes whilst applying sound judgement
• Learns new IT systems and software quickly
• Has excellent written communication skills, with the ability to explain complex legal concepts clearly
• Relishes working in a demanding environment where every request matters

About Us

The Local Government and Social Care Ombudsman investigates complaints about councils and adult social care providers in England. We're an independent organisation that helps resolve disputes and drive improvements in public services.

Further information about the LGSCO is available on our website: www.lgo.org.uk

How to Apply

Further information including the full job description, person specification and details of how to apply are available at www.lgo.org.uk/jobs/vacancies

Closing date for applications: 9am Monday 12 January 2026

Our Commitment to Diversity

We particularly encourage applications from Black, Asian and other minority ethnic groups who are currently under-represented within our organisation. We're committed to building a diverse team that reflects the communities we serve.