Access to Health Records Co-Ordinator

NHS National Services Scotland; Dundee; On-site; GBP 21,000 - 32,000; Full time

Job summary

NHS Scotland is seeking a detail‑oriented administrator to join the Access Team in Health Records at Ninewells Hospital. You will process Subject Access Requests from patients and other agencies, collate information, seek permissions to release data and ensure timely completion in line with GDPR guidelines.

You will interact daily with patients, NHS Tayside departments and external bodies, requiring a professional manner and good keyboard skills. 36 hours per week, Monday to Friday.

Qualifications

• Excellent communication and organisational skills are essential.
• Good attention to detail and a polite telephone manner are required.
• Knowledge of Data Protection Act / GDPR and experience with NHS IT systems are advantageous.

Responsibilities

• Process Subject Access Requests from patients and representatives and requests from other agencies.
• Scrutinise requests, collate information, seek permissions to release and compile timely responses in line with GDPR.

Skills

Communication skills

Organisational skills

Attention to detail

Professional telephone manner

MS Office proficiency

Keyboard skills

Tools

MS Office

Job description

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

An opportunity has arisen for an individual with excellent communication and organisational skills to join the Access Team in Health Records, Ninewells Hospital.

The Access Team process Subject Access Requests from patients and their representatives and requests from other agencies for patient’s health records related information. This includes scrutinising the request, collating information, seeking permissions to release and compiling and completing in a timely manner in line with GDPR guidelines.

Applicants should have a good attention for detail, a polite telephone manner, excellent oral/written communication skills and good keyboard skills. Daily telephone and email contact with patients, other NHS Tayside departments and outside agencies including Solicitors, Police Scotland and Procurator Fiscal requires a professional manner, tact and diplomacy. Knowledge of Data Protection Act / GDPR as well as experience of NHS Tayside IT systems and MS Office would be advantageous.

You will be required to comply with the Code of Conduct for Healthcare Support Workers in Scotland throughout your employment.

Hours of work are: 36 hours per week – Monday to Friday

Short-listed applicants will be contacted by email. Please check your emails regularly, including your junk/spam folder.

If you are a current member of staff, please ensure you update your Jobtrain profile to reflect that you are employed by NHS Tayside