Health Records Clerical Officer

NHS Scotland; Scotland; Remote; GBP 18,000 - 23,000; Full time

Job summary

NHS Scotland is seeking a driven Health Records Clerical Officer to join our busy Booking Office/Contact Centre. The role focuses on supporting Outpatient services and patient access pathways, handling high volumes of calls, booking, rescheduling and updating electronic systems.

You will rotate through Reception, Appointment Booking Office and Clinic Preparation, delivering accurate, customer-focused clerical support across Health Records functions.

Qualifications

• educated to Standard Grade with passes in English and Arithmetic
• good keyboard/typing skills with the ability to work on your own initiative
• Good organisational & listening skills are essential
• A level of English language competency and communication skills necessary to perform this role safely and effectively

Responsibilities

• Provide day-to-day clerical support across Health Records functions, focusing on Outpatient services and patient access pathways
• Handle high volume of telephone calls and appointment-related activity (booking, rescheduling, cancelling)
• Update electronic systems and respond to enquiries from patients, relatives, clinical teams and other departments
• Rotate through Reception, Appointment Booking Office and Clinic Preparation to support outpatient services across Fife

Skills

Typing

Organisational skills

Listening skills

Communication skills

Flexibility

Education

Standard Grade English & Arithmetic

Job description

We are looking to recruit a driven and dedicated full-time Health Records Clerical Officer to join our busy and dynamic Health Records team.

This is an excellent opportunity for an organised, customer-focused individual who enjoys working in a fast-paced environment and takes pride in delivering a high-quality service. The successful candidate will provide day-to-day clerical support across a range of Health Records functions, with a particular focus on supporting Outpatient services and patient access pathways.

As part of our Booking Office/Contact Centre team, you will play a key role in ensuring the efficient management of patient appointments and health records. You will be responsible for handling a high volume of telephone calls and appointment-related activity, including booking, rescheduling and cancelling appointments, updating electronic systems and responding to enquiries from patients, relatives, clinical teams and other departments.

The role supports a number of Health Records functions including:

• Health Records Libraries
• Minor Injury Unit (MIU)
• DHRS
• Scanning Services

You may be required to rotate through a variety of roles within the department, including Reception, Appointment Booking Office and Clinic Preparation, providing support across outpatient services throughout Fife.

The position requires a high level of concentration, accuracy and attention to detail, as the decisions and actions taken can directly impact a patient's appointment and pathway of care. The ability to effectively manage competing priorities while maintaining excellent standards of customer service is essential.

Brief description of the main skills knowledge and experience for the post:

Candidates should be educated to Standard Grade (or equivalent) with passes in English and Arithmetic. You must also have good keyboard/typing skills with the ability to work on your own initiative. Good organisational & listening skills are essential as well as a flexible approach to working. A level of English language competency and communication skills necessary to perform this role safely and effectively is required.

Informal Enquiries: Natalie Robertson, Health Records Supervisor, Outpatient Services on Ext 23114 or Penny Mitchell, Health Records Supervisor, Outpatient Services onExt 25722

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK websitehere.

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsoredBEFORE submitting your application form.

We offer flexible working and family-friendly policies and fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

AI tools like ChatGPT or Copilot can be great for planning and preparing your applicationbut your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
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• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand younot an AI tool.

Reference: 262667

Contract Type: Permanent

Closing Date: 24/11/2026