Appointments Officer

NHS Scotland; Scotland; On-site; GBP 11,000 - 14,000; Part time

Job summary

NHS Scotland is recruiting to join the Booking Team in the Cardiac Physiology Department at Ninewells Hospital. The role requires a polite telephone manner and excellent communication skills to manage patient contact and booking-related tasks.

The successful candidate will have strong organisational abilities, advanced keyboard skills, and the ability to work to the pro rata salary for part-time hours. Knowledge of TrakCare booking/waiting lists is advantageous.

Qualifications

• Excellent communication and organisational skills.
• Polite telephone manner and effective written communication.

Responsibilities

• Daily telephone contact with patients.
• Assist with bookings and waiting lists; knowledge of TrakCare advantageous.

Skills

Communication skills

Organisational skills

Telephone manner

Keyboard skills

Job description

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
An opportunity has arisen for an individual with excellent communication and organisational skills to join the Booking Team in the Cardiac Physiology Department, Medicine Directorate, Ninewells Hospital.
Applicants should have a polite telephone manner, good oral/written communication skills and advanced keyboard skills. Daily telephone contact with patients requires a very professional manner, tact and diplomacy. Knowledge of NHS Tayside Access Policy and Waiting Times Guidance and experience of TrakCare booking/waiting lists would be advantageous.
You will be required to achieve the mandatory Induction standards for Healthcare Support Workers in Scotland and to comply with the Code of Conduct throughout your employment.
Hours of work are: 21.7 hours per week (Monday to Friday). Please note that the salary scale for this post is pro rata for part time hours.
Informal enquiries to: Lisa Smart, A&C Services Manager, Tel: [phone] ext 59245 ([e-mail])
Short-listed applicants will be contacted by email. Please check your emails regularly, including your junk/spam folder.
If you are a current member of staff, please ensure you update your Jobtrain profile to reflect that you are employed by NHS Tayside