Access to Health Records Co-Ordinator

NHS Tayside; Dundee; On-site; GBP 24,000 - 32,000; Full time

Job summary

NHS Tayside is seeking an organised and communicative individual to join the Access Team in Health Records, Ninewells Hospital. You will handle Subject Access Requests, compile information, and ensure GDPR-compliant release of health records.

The role involves daily contact with patients, NHS Tayside departments, and external agencies, with 36 hours per week, Monday to Friday. Informal enquiries can be made to Kerry Reilly.

Qualifications

• Excellent communication and organisational skills.
• Good attention to detail and a polite telephone manner.
• Excellent oral and written communication; good keyboard skills.
• Knowledge of Data Protection Act / GDPR; familiarity with NHS Tayside IT systems and MS Office would be advantageous.

Responsibilities

• Process Subject Access Requests from patients and representatives, and requests from other agencies.
• Collate information, seek permissions to release, and compile responses in line with GDPR guidelines.
• Daily telephone and email contact with patients, NHS Tayside departments, and external agencies (e.g., Solicitors, Police Scotland, Procurator Fiscal).
• Informal enquiries to Kerry Reilly, Assistant Health Records Manager.

Skills

Communication skills

Organisational skills

Telephone manner

Attention to detail

Keyboard skills

Professional communication

Tools

MS Office

NHS IT systems

Job description

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

An opportunity has arisen for an individual with excellent communication and organisational skills to join the Access Team in Health Records, Ninewells Hospital.

The Access Team process Subject Access Requests from patients and their representatives and requests from other agencies for patient’s health records related information. This includes scrutinising the request, collating information, seeking permissions to release and compiling and completing in a timely manner in line with GDPR guidelines.

Applicants should have a good attention for detail, a polite telephone manner, excellent oral/written communication skills and good keyboard skills. Daily telephone and email contact with patients, other NHS Tayside departments and outside agencies including Solicitors, Police Scotland and Procurator Fiscal requires a professional manner, tact and diplomacy. Knowledge of Data Protection Act / GDPR as well as experience of NHS Tayside IT systems and MS Office would be advantageous.

Informal enquiries to: Kerry Reilly, Assistant Health Records Manager 01382 660111 ext 54744.

You will be required to comply with the Code of Conduct for Healthcare Support Workers in Scotland throughout your employment.

Hours of work are: 36 hours per week Monday to Friday

Short-listed applicants will be contacted by email. Please check your emails regularly, including your junk/spam folder.

If you are a current member of staff, please ensure you update your Jobtrain profile to reflect that you are employed by NHS Tayside