Appointments Officer

NHS Scotland; Dundee; On-site; GBP 13,000 - 15,000; Part time

Job summary

NHS Scotland is seeking an organised, customer-focused individual to join the Booking Team in the Cardiac Physiology Department at Ninewells Hospital. The role requires excellent communication, a polite telephone manner, and advanced keyboard skills, with 21.7 hours per week and pro rata salary.

Knowledge of TrakCare booking and NHS Tayside policies would be advantageous, and you will complete mandatory Induction standards for Healthcare Support Workers in Scotland.

Qualifications

• Excellent communication and organisational skills are essential.
• Polite telephone manner, good oral/written communication, and advanced keyboard skills are required.
• Knowledge of NHS Tayside Access Policy and Waiting Times Guidance and TrakCare booking/waiting lists would be advantageous.
• Must achieve the mandatory Induction standards for Healthcare Support Workers in Scotland.

Responsibilities

• Join the Booking Team in the Cardiac Physiology Department at Ninewells Hospital.
• Handle daily telephone contact with patients in a professional manner.

Skills

Excellent communication

Organisational skills

Polite telephone manner

Advanced keyboard skills

Tools

TrakCare booking system

Job description

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

An opportunity has arisen for an individual with excellent communication and organisational skills to join the Booking Team in the Cardiac Physiology Department, Medicine Directorate, Ninewells Hospital.

Applicants should have a polite telephone manner, good oral/written communication skills and advanced keyboard skills. Daily telephone contact with patients requires a very professional manner, tact and diplomacy. Knowledge of NHS Tayside Access Policy and Waiting Times Guidance and experience of TrakCare booking/waiting lists would be advantageous.

You will be required to achieve the mandatory Induction standards for Healthcare Support Workers in Scotland and to comply with the Code of Conduct throughout your employment.

Hours of work are: 21.7 hours per week (Monday to Friday). Please note that the salary scale for this post is pro rata for part time hours.

Informal enquiries to: Lisa Smart, A&C Services Manager, Tel: [phone] ext 59245 ([e-mail])

Short-listed applicants will be contacted by email. Please check your emails regularly, including your junk/spam folder.