Health Records Access Specialist

NHS Tayside; Dundee; On-site; GBP 24,000 - 32,000; Full time

Job summary

NHS Tayside is seeking an organised and communicative individual to join the Access Team in Health Records, Ninewells Hospital. You will handle Subject Access Requests, compile information, and ensure GDPR-compliant release of health records.

The role involves daily contact with patients, NHS Tayside departments, and external agencies, with 36 hours per week, Monday to Friday. Informal enquiries can be made to Kerry Reilly.

Qualifications

• Excellent communication and organisational skills.
• Good attention to detail and a polite telephone manner.
• Excellent oral and written communication; good keyboard skills.
• Knowledge of Data Protection Act / GDPR; familiarity with NHS Tayside IT systems and MS Office would be advantageous.

Responsibilities

• Process Subject Access Requests from patients and representatives, and requests from other agencies.
• Collate information, seek permissions to release, and compile responses in line with GDPR guidelines.
• Daily telephone and email contact with patients, NHS Tayside departments, and external agencies (e.g., Solicitors, Police Scotland, Procurator Fiscal).
• Informal enquiries to Kerry Reilly, Assistant Health Records Manager.

Skills

Communication skills

Organisational skills

Telephone manner

Attention to detail

Keyboard skills

Professional communication

Tools

MS Office

NHS IT systems

Job description

NHS Tayside is seeking an organised and communicative individual to join the Access Team in Health Records, Ninewells Hospital. You will handle Subject Access Requests, compile information, and ensure GDPR-compliant release of health records.

The role involves daily contact with patients, NHS Tayside departments, and external agencies, with 36 hours per week, Monday to Friday. Informal enquiries can be made to Kerry Reilly.