Access Officer

Babcock International Group; Plymouth; On-site; GBP 26,000; Full time

Job summary

A prominent defense contractor in Plymouth seeks an Access Officer to ensure secure access to the Devonport Royal Dockyard. Responsibilities include managing visitor access and ensuring compliance with security protocols. Ideal candidates should have strong customer service abilities, good IT knowledge, and effective communication skills. This full-time role offers a structured work schedule and requires the ability to obtain Security Check clearance.

Qualifications

• Good knowledge of IT systems.
• Strong customer service skills.
• Ideally, experience in a security-related role.
• Ability to work accurately and efficiently in a busy environment.
• Excellent communication and interpersonal skills.

Responsibilities

• Deliver a professional customer service as the gateway to the Devonport site.
• Provide an efficient counter service ensuring compliance with MOD contract requirements.
• Process site access applications, including VIP visits and pass renewals.
• Identify and implement process improvements for efficiency.
• Promote team ethos and strive to meet contractual KPIs.

Skills

Strong customer service skills

Good knowledge of IT systems

Excellent communication and interpersonal skills

Ability to work accurately and efficiently

Education

GCSEs in Maths and English

NVQ in Customer Service

Job description

Job Title : Access Officer

Location : Plymouth, Devon

Compensation : £26, + Benefits

Role Type : Full time / Permanent

Role ID : SF

Be the Gateway to One of the UK’s Most Strategic Sites

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as an Access Officer at our Devonport Royal Dockyard site.

Role

As an Access Officer, you’ll have a role that’s out of the ordinary. This is an opportunity to work in a fast-paced, customer-facing environment where attention to detail and professionalism make a real difference to national security and operational success.

Day-to-day, you’ll be the first point of contact for all visitors and employees entering the Royal Devonport Dockyard - a site critical to the UK’s naval operations. Your role ensures that access is managed securely and efficiently, supporting compliance with Ministry of Defence requirements.

• Deliver a professional customer service as the gateway to the Devonport site
• Provide an efficient counter service ensuring compliance with MOD contract requirements
• Process site access applications, including VIP visits and pass renewals
• Identify and implement process improvements for efficiency and value for money
• Promote team ethos and strive to meet contractual Key Performance Indicators

This role is full time, 35 hours per week and is based on site at Devonport Royal Dockyard. You may be required to work a morning shift including 06 : 30 – 14 : 30, Mon – Thursday and 06 : 30 – 11 : 30 on a Friday.

Essential experience of the Access Officer

• Good knowledge of IT systems
• Strong customer service skills
• Ideally, experience in a security-related role (advantageous but not essential)
• Ability to work accurately and efficiently in a busy environment
• Excellent communication and interpersonal skills

Qualifications for the Access Officer

• GCSEs in Maths and English (preferred)
• NVQ in Customer Service (advantageous)

Security Clearance

The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at