Access Client Trainer (Russian Speaker) - Associate

JPMorgan Chase & Co.; Bournemouth; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading global financial services firm is seeking a Russian-speaking Access Client Trainer to facilitate client training sessions and provide exceptional service. The ideal candidate will have expertise in customer service operations, experience in banking products, and strong problem-solving skills. Join a team where your ability to enhance client relationships through effective training methods will be crucial for operational success.

Qualifications

• Knowledge or equivalent expertise in customer service operations.
• Experience in using problem-solving techniques to identify issues.
• Familiarity with banking products and services.

Responsibilities

• Facilitate client training sessions on the Treasury online platform.
• Address client inquiries and troubleshoot issues.
• Deliver training sessions in Russian as needed.

Skills

Customer service operations

Problem-solving techniques

Banking products knowledge

Fluency in Russian

Tools

Zoom

WebEx

Teams

Job description

Overview

As an Access Client Trainer (Russian Speaker) - Associate within JPMorganChase team, you will be a key player in our service center operations, providing exceptional customer service and support. Your role will involve facilitating virtual one on one client training sessions with newly on boarded clients and existing clients who need a more customized session to learn multiple products and want to view their actual company files and data. You will also facilitate webinar trainings which are live facilitator-led web conferences where multiple clients can attend. Training delivery methods will vary depending on client needs but is mostly conducted via Zoom (approximately 4-5 of 1 hour sessions per day). You will apply your knowledge of our products and services to resolve issues and enhance client relationships. Your ability to plan and manage your work, coupled with your developing skills in strategic planning, digital literacy, and process automation, will be crucial in achieving operational objectives. You will also collaborate with internal stakeholders, mitigating conflicts, all while maintaining a keen awareness of fraud prevention strategies. Occasional travel to international client locations may be necessary to conduct on-site training sessions.

Responsibilities

• Facilitate one on one and/or group client training sessions to external clients (sessions are generally 1 hour in length) on our Treasury online platform; ensure that client questions identified in the training session(s) are answered and that all efforts to build confidence in usage are employed.
• Address client inquiries and troubleshoot issues, applying your understanding of our operating procedures and your developing skills in digital literacy and process automation.
• Participate in the end-to-end change management process, applying your beginning proficiency in change management to influence others and mitigate stakeholder impact.
• Deliver training sessions as a Russian-speaking trainer for clients who prefer instruction in Russian.
• Note: This role may involve travel for on-site training as needed.

Qualifications

• Knowledge or equivalent expertise in customer service operations, with a focus on transaction processing and troubleshooting.
• Demonstrated ability to establish productive working relationships with internal stakeholders, with a focus on driving mutually beneficial outcomes.
• Experience in using problem-solving techniques to identify and resolve issues, with a focus on improving operational efficiency.
• Familiarity with banking products and services.

Preferred qualifications, capabilities, and skills

• Proficient in leveraging AI/ML technologies and implementing automation tools to enhance client solutions, streamline processes, and improve efficiency.
• Proficient in driving continuous and process improvement initiatives to ensure high-quality client experiences.
• Developing ability to apply cultural intelligence and data & tech literacy for effective engagement with diverse clients and innovative solutions.
• Beginning knowledge of cybersecurity best practices to protect client data, with developing skills in quantitative reporting for informed decision-making.
• Experience presenting in a virtual environment (Zoom, WebEx, Teams, etc.)
• Fluency in additional languages.

About JPMorgan Chase

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world\'s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. J.P. Morgan\'s Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors. Commercial Banking provides credit and financing, treasury and payment services to clients including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.