Access Admin Officer

Vico Homes Limited; Castleford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A social housing provider is seeking an Access Admin Officer to join their Property Investment Team. The role entails coordinating difficult access jobs, scheduling specialist trades, and managing job processing. Applicants should have a Level 2 qualification, strong communication skills, and experience in fast-paced environments. Vico Homes offers a competitive benefits package including flexible working, generous pension contributions, and a focus on employee wellbeing and professional development.

Benefits

26 days holiday, increasing to 31 after five years

Generous employer pension contribution

Flexible working arrangements

Lifestyle savings and salary sacrifice schemes

Employee Assistance Programme

Training and personal development opportunities

Qualifications

• Strong confidence using computer systems and Microsoft applications.
• Proven experience in fast‑paced operational settings.
• Understanding of legislation relevant to Vico Homes.

Responsibilities

• Coordinate and schedule 'No Access' jobs efficiently.
• Manage end‑to‑end job processing and update systems.
• Drive continuous improvement by identifying process gaps.

Skills

Communication

Negotiation

Analytical ability

Teamwork

Customer service

Education

Level 2 qualification (GCSEs)

Tools

Microsoft applications

Job description

Vico Homes is built on the foundations of WDH.

We are looking for an Access Admin Officer to join our Property Investment Team.

A home is more than four walls and a roof. It should be a safe place. A place to start things. A place of opportunities. A place to grow. A place where you feel you belong.

These are the places we provide for today and for the future. This is what marks us out as one of the leading players in the social housing sector. We have over 32,000 homes across the north of England, home to tens of thousands of people. And people are at the centre of what we do.

Our people are approachable and professional. But we’re not afraid to be optimistic and show our passion for what we do to support our customers. We share a common vision, acting confidently to ensure we remain at the forefront of making it happen.

Together, we’re building better futures and vibrant communities.

About the role

As the Access Admin Officer your manager will be our Support Team Supervisor. You will work 37 hours a week on a permanent basis, working flexibly in the Vico Homes operating area based at our Head Office in Castleford.

As the Access Admin Officer you will play a key role in coordinating hard‑to‑access jobs by scheduling specialist trades, maximising contact opportunities and ensuring all works progress smoothly in line with regulatory requirements. Working collaboratively across teams and external partners, you’ll help drive efficient service delivery and secure the best value for Vico Homes.

It is an exciting time to be joining us and here are some of the initiatives that you will be involved in:

• Implementation of new IT systems
• Implementation of new procedures

What you’ll do

• Coordinate and schedule previously "No Access" Damp, Mould, Condensation and Disrepair jobs, ensuring efficient planning, maximum first‑time access and cost‑effective delivery.
• Manage end‑to‑end job processing from contacting residents and arranging appointments to updating systems in line with legislation and Vico Homes’ procedures.
• Work closely with colleagues and external partners to identify contact routes, manage diaries and prepare detailed records for inaccessible properties to support senior decision‑making.
• Drive continuous improvement by spotting process gaps and feeding recommendations into the Property Investment team.
• Produce accurate, timely management information and keep senior leaders fully informed on progress and property‑specific updates.

What we’re looking for

• A qualification at Level 2 of the Regulated Qualifications Framework such as GCSEs (3 or more at grades 9-4/A-C), Award, Certificate or Diploma or equivalent, with strong confidence using computer systems and Microsoft applications.
• A skilled communicator with the ability to negotiate, present information clearly, challenge existing processes and deliver excellent customer service in a performance driven environment.
• Proven experience in fast‑paced operational settings, demonstrating strong organisation, analytical ability, flexibility, teamwork and an understanding of the legislation and procedures relevant to Vico Homes. Knowledge and understanding of priority, allocation, scheduling and completion of work under Awaab’s Law, would be beneficial.

For more details on what we’re looking for in this role, please see the Job Description below.

For more information or an informal chat about the role or working for Vico Homes, please contact Linzy Cox, Support Team Supervisor on 01977 788190 or 07920 572359.

Please note: Interviews will take place in the week starting 26th January 2026.

Working for Vico Homes

We have a strong and inclusive culture and we’re always on the lookout for talented and dedicated people to be part of our teams. You spend a lot of your waking hours at work, so we offer a workplace where you can really be yourself, feel valued and access opportunities to progress and develop. We are recognised as a disability confident employer and have the Investors in People accreditation.

Working at Vico Homes brings lots of great benefits, including:

• Holidays - 26 days holiday (rising to 31 after five years' service) and an extra day off on your birthday, plus bank holidays and an Annual Leave Purchase Scheme
• Pension - generous employer pension contribution
• Flexible working - we’re happy to talk flexible working, including our WorkSmart approach to hybrid working, reduced hours, compressed hours or other flexible working patterns
• Vico Homes Rewards - a fantastic range of lifestyle savings and salary sacrifice schemes including cycle to work, home electronics and our car benefit scheme
• Colleague wellbeing - a range of initiatives to support our people including an Employee Assistance Programme, Volunteering Scheme and dedicated Wellbeing Champions
• Colleague development – a range of initiatives to support personal development including training, support with professional membership fees, internal and external qualifications, mentoring and personal coaching

How to apply and what happens next

We are an equal opportunities employer and welcome applications from all.

Read the job description, person specification and guidance notes on our website.

If you have any questions about a career at Vico Homes, you can contact us by email on [e-mail].