Academy Global Project Manager - EZRA

Ezra; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading coaching company in Greater London is looking for an experienced Global Project Manager to lead large-scale client programs. This role involves managing every stage of project implementation, collaborating with global teams, and mentoring fellow project managers. The ideal candidate will have over 5 years of customer project management experience, strong interpersonal skills, and a passion for simplifying complex processes. A proactive, resourceful approach in high-change environments is essential to thrive in this dynamic position.

Benefits

World-class coaching

Charity days

Learning budget

Weekly wellbeing hour

Inclusive work environment

Qualifications

• 5+ years managing customer projects, global experience preferred.
• Experience in HR, learning, higher education, organizational development.
• Proficient in project management tools and technologies.

Responsibilities

• Lead complex projects and manage execution seamlessly.
• Define and set up project scopes and customer expectations.
• Mentor other project managers and guide team members.

Skills

Project management leadership

Customer project management

Mentoring and team building

Process improvement

Excellent interpersonal skills

Fluent in English

Education

University degree

Tools

MS Office (PowerPoint, Excel)

Salesforce

MS Project

Job description

Description

Job Role :

Location : London, UK - Hybrid (3 days / week in office)

Who we are :

We believe everyone can be better with a coach... and we won't stop until we get there.

Coaching changes people's lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That's why we've made it easy for more people - not just those at the top - to benefit from the world's best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do.

The role :

The Academy Global Project Manager plays a critical role in delivering EZRA's solutions and products through large-scale, custom client programs. You'll lead every stage of project implementation- from requirements gathering to successful close, ensuring a seamless rollout that exceeds client expectations.

In this role, you'll collaborate with a global team, mentor and coach other project management professionals, and champion best practices. Your focus will be on strengthening client relationships, simplifying complex delivery, and creating a high-quality experience that drives impact.

We're looking for someone motivated and passionate about leading complex projects, with a strong customer and revenue focus, a proactive approach to collaboration, and the ability to thrive in a fast-changing, matrixed environment.

What you'll do :

• Lead complex projects : Provide project management leadership for large-scale client programs, partnering with account teams and program managers.
• Define and set up projects : Collaborate with sales and solutions to establish scope, charter, and requirements; align customer expectations with delivery processes, tracking, and reporting.
• Establish governance : Create clear roles, structures, and communication plans to ensure effective delivery and stakeholder alignment.
• Manage execution : Oversee project plans, schedules, RAID logs, and trackers; control changes in scope, schedule, cost, and risk.
• Client‑facing leadership : Act as the primary escalation point, ensuring deliverables are met, issues resolved, and decisions facilitated.
• Resource coordination : Secure and manage resources at global, regional, and local levels to achieve outcomes.
• Drive collaboration : Engage stakeholders to ensure seamless delivery and customer experience; write and execute communications for teams and participants.
• Monitor and report : Track benefits, outcomes, KPIs, and metrics; support continuous improvement initiatives.
• Optimize processes : Leverage resources effectively to improve efficiency and mature project management discipline.
• Mentor and educate : Guide other project managers, onboard new team members, and consult stakeholders on project management best practices for L&D

What you'll need :

• 5+ years managing customer projects (global experience preferred) and
• 5+ years in relevant industries (HR, learning, higher education, organizational development). L&D industry experience in HR consulting, talent management, leadership development or coaching is highly desirable.
• Proven ability to mentor, onboard, and build engaged, people‑first teams; strong delegation and prioritization skills.
• Formal training / certifications; ability to apply multiple methodologies; experience defining processes to improve efficiency.
• Proficient in MS Office (PowerPoint, Excel, Teams / SharePoint); tech‑savvy with tools like PSA, Salesforce, Clarity, MS Project, PowerAutomate, PowerBI.
• Skilled in tracking delivery details, simplifying complex data, and creating dashboards that drive decisions.
• Excellent interpersonal, listening, and presentation skills; able to influence, manage conflict, and integrate customer perspectives.
• Comfortable operating in high‑change, matrixed environments; proactive and resourceful at all organizational levels.
• University degree strongly preferred.
• Fluent in English (additional language within geography preferred).

What we offer :

• Your Own World‑class coach to help you grow personally and professionally.
• Coaching for Friends and family because coaching is a gift worth passing on.
• Charity Days to support the causes close to your heart - because doing good feels good.
• Learning Budget to fuel your curiosity. If it helps you grow, we're in.
• Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset.
• Regional benefits flex to fit your location and lifestyle.
• A welcoming place to do your best work. Comfortable, collaborative and inclusive... and dog‑friendly too!

#LI-Hybrid

We're an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves.

We believe that diversity strengthens our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more.

In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.