Academic Standards and Quality Support Officer

eTeach UK Limited; Walthamstow; On-site; GBP 32,000 - 36,000; Full time

Job summary

A leading educational institution in Walthamstow is seeking an Academic Standards and Quality Support Officer. This position involves providing support to academic teams, managing communications with stakeholders, and ensuring a high standard in minute-taking. Ideal candidates will be strong communicators with IT proficiency and experience in administrative roles, or recent graduates. Professional development and a supportive working environment are offered, alongside various benefits including enhanced sick pay and a pension scheme.

Benefits

Career average pension scheme

Employee assistance programme

Enhanced sick pay

Employee discount scheme

Free onsite parking

Cycle to work scheme

Sodexo benefits scheme

Qualifications

• Recent graduate with experience in a Student Union or administrative role in Higher or Further Education.
• Strong communication skills with a variety of stakeholders.
• Proven experience in minute taking and administrative operations.

Responsibilities

• Facilitate interactions with students, parents, and stakeholders.
• Support Assistant Principal with logistical planning.
• Maintain professionalism while working under deadline pressure.

Skills

Excellent spoken and written English skills

Experience dealing with students and stakeholders

Accurate and detailed minute taking

IT skills in MS Office including Excel

Education

Recent graduate or experienced administrator in HE/FE

Job description

Academic Standards and Quality Support Officer
Location: East London
Hours: 36
Salary: £32,504 - £35,356
Contract Type: Permanent

Waltham Forest College has been rated ‘Outstanding’ by Ofsted following its most recent inspection and has distinguished itself as one of only a small number of General Further Education Colleges across the country to achieve the prestigious ‘Outstanding’ rating.
Waltham Forest College has been named one of The Sunday Times Best Places to Work 2025, a testament to its exceptional employee experience and organisational culture. Survey results revealed staff engagement and confidence in leadership to be significantly above the national average, underlining the College’s focus on wellbeing, inclusivity, and professional growth.
Ranked in the top 5% of GFE colleges nationally for student achievement, Waltham Forest College continues to be an aspirational destination for learners. With state‑of‑the‑art industry‑standard facilities, a dedicated and expert teaching team, and a strong network of employer partnerships, the College ensures students are future‑ready and equipped for success.

The college is seeking to appoint quality and academic standards support officer. This role may suit a recent graduate with experience working across a sabbatical Student Union function or a highly experienced administrator from within HE or FE. This is a key role with the college Quality and Academic standards team and involves working closely with the Assistant Principal but operating with a degree of autonomy within the team’s wide remit to help oversee key deliverables for the area and the wider college.

Responsibilities

• Provide excellent spoken and written English skills and a wide range of experience dealing with students, parents and internal and external stakeholder enquiries.
• Experience of accurate and detailed minute taking is essential as the role is instrumental in supervision of committee set‑up and operations.
• Report to the Assistant Principal but also work alongside the Assistant Director for Quality and Head of Teacher Development, supporting on a range of logistical and planning matters for the team and with the wider college including diary operations with all college senior and curriculum middle managers and the executive support team.
• Contact with external stakeholders including parents, awarding organisations and regulatory organisations such as Ofsted and the OfS is the norm; professionalism and courtesy when under pressure to meet key deadlines are vital.
• Day‑to‑day contact with students and academic staff is inevitable and the post holder should be comfortable dealing with a diverse range of stakeholders face to face or online.
• Excellent IT skills in MS Office including Excel spreadsheets are non‑negotiable.
• The role is fast‑paced and varied and provides an ideal opportunity for a self‑motivated team player to make things happen. Opportunities for professional development and progression are built‑in to such a varied role.

Qualifications

• Recent graduate with experience working across a sabbatical Student Union function or a highly experienced administrator from within HE or FE.
• Excellent spoken and written English skills and a wide range of experience dealing with students, parents and internal and external stakeholder enquiries.
• Experience of accurate and detailed minute taking is essential.
• Excellent IT skills in MS Office including Excel spreadsheets are non‑negotiable.

What’s in it for you?

• Opportunity to develop your skills and knowledge in a friendly team environment.
• Career average pension scheme.
• Employee assistance programme.
• Enhanced sick pay.
• NUS Employee discount.
• Free onsite parking.
• Cycle to work scheme.
• Sodexo benefits scheme.

Equality, diversity and inclusion

We are committed to creating and promoting a diverse and inclusive workforce that better reflects the wider community we support.

Safeguarding

We are committed to safeguarding and promoting the welfare and safety of our students and expect everybody working for the College to share this commitment. We actively seek DBS clearance checks for applications of employment as part of our safeguarding procedures. In line with KCSIE 2025 and Safer Recruitment principles the college reserves the right to conduct online searches of shortlisted candidate.

Closing Date: 1 February 2026
Interview Date: 11 February 2026
*Please apply as soon as possible as applications will be considered upon receipt; we reserve the right to interview before the closing date*.