3rd Line Support Technician

Jago Consultants; Camberley; On-site; GBP 40,000 - 45,000; Full time

Job summary

An IT management company based in Fleet is seeking a 3rd Line Support Technician to join their team in Camberley. The ideal candidate will have expert-level knowledge in Azure and Office 365, as well as experience in firewall configuration, project management, and troubleshooting. This role will involve mentoring the team and ensuring high-quality IT services are delivered. The position offers a competitive salary between £40,000 and £45,000, along with benefits such as healthcare and a pension scheme.

Benefits

25 days holiday + bank holidays

Healthcare & Pension Scheme

Assistance with professional certifications

Qualifications

• Must have knowledge of Azure & Office 365.
• Experience with firewall configuration and troubleshooting is required.
• Familiarity with project management processes is essential.

Responsibilities

• Inspire and mentor the IT support team.
• Maintain documentation and ensure quality processes are followed.
• Diagnose and resolve faults and requests in a timely manner.

Skills

Azure & Office 365 Knowledge

Firewall configuration and troubleshooting

Project Management and implementation/design

Remote desktop connections implementation

Hardware/software diagnostics

Virtualisation environment in Hyper-V

Ambitious & Empathic

Job description

Overview

3rd Line Support Technician Required. Our client is an outsourced IT management company based in Fleet with clients all over the UK. They supply all aspects of IT services from VOIP, internet and servers. These services span across on premise servers to public and private cloud. They are now looking for someone who is familiar with technology at an expert level to join their office based in Camberley. The successful candidate will need to be a role model for the rest of the team. You will need to be very comfortable in site visits, installations, SLA to meet and documentation. You will also be working under the Service Desk Manager. This position will start of remote, then will be re-locating to the office in Camberley.

Position Overview

Inspiring the team via mentoring, consultancy and execution. Focusing on service impacting issues while maintaining client happiness. Taking on issues that usually take longer for other teams Refining the process by being a source of training on ad-hoc issues. To diagnose, log, action and follow through to resolution all faults and requests. To adhere and contribute to the company s quality system and processes. Maintaining documentation. Attend site visits when required.

Position Requirements

• Azure & Office 365 Knowledge
• 3cx / alternative vendor support
• Firewall configuration and troubleshooting
• Project Management and implementation / design
• Remote desktop connections implementation
• Hardware / software diagnostics
• Virtualisation environment in Hyper-V
• Ambitious & Empathic

Position Remuneration

Salary £40,000 – £45,000 (dependent on experience)

• Hours: Monday to Friday – 8am – 5pm / 9am – 6pm
• 25 days holiday + bank holidays
• Healthcare & Pension Scheme
• Assistance with professional certifications