3Rd Line Support Engineer

Pardoe Wray; Newcastle upon Tyne; On-site; GBP 42,000 - 64,000; Full time

Job summary

A dynamic organisation in North East England is seeking an experienced 3rd Line Engineer for full-time ICT support. The role involves diagnosing complex issues, leading incident recovery, and contributing to strategic improvements. Ideal candidates will have a strong ICT support background and excellent problem-solving skills. This position offers a competitive salary, generous pension, 28 days of leave plus bank holidays, and access to health plans. Join a high-performing team committed to enhancing ICT services.

Benefits

Generous pension scheme

28 days annual leave + bank holidays + volunteering time

Free or discounted regional travel

Access to health cash plans

Training and career development opportunities

Qualifications

• Strong background in ICT support.
• Excellent problem-solving and communication skills.
• Customer-focused with a proactive, solution-driven mindset.
• Able to work collaboratively and take initiative.

Responsibilities

• Act as the 3rd line escalation point for technical issues.
• Lead recovery during critical incidents.
• Investigate root causes and document fixes.
• Maintain, monitor and optimise ICT systems.
• Communicate clearly with stakeholders.
• Contribute to strategic improvements and new system implementations.

Skills

ICT support

Problem-solving

Communication

Customer-focus

Collaborative work

Job description

3rd Line Technical Support

Salary: £42,648 - £63,978 + on-call allowance

Contract: Fixed Term | Hours: Full-time (36 hrs)

Location: Newcastle upon Tyne

A dynamic organisation in the North East is looking for an experienced 3rd Line Engineer to join its high-performing ICT team. If you're a tech problem-solver who thrives on diagnosing complex issues, leading incident recovery and improving ICT services, this role is for you.

What You'll Do

• Act as the 3rd line escalation point for technical issues
• Lead recovery during critical incidents
• Investigate root causes and document fixes
• Maintain, monitor and optimise ICT systems
• Communicate clearly with stakeholders
• Contribute to strategic improvements and new system implementations

About You

• Strong background in ICT support
• Excellent problem-solving and communication skills
• Customer-focused with a proactive, solution-driven mindset
• Able to work collaboratively and take initiative

What You'll Get

• 36-hour working week, Monday-Friday
• Generous pension scheme
• 28 days annual leave + bank holidays + volunteering time
• Free or discounted regional travel
• Access to health cash plans and over 1,000 retail discounts
• Training and career development opportunities