3rd Line Storage Support Engineer

Fujitsu; Basingstoke; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading technology company in Basingstoke seeks a 3rd Line Storage Support Engineer to ensure high availability of data and maintain backup solutions. This role involves daily user interaction and monitoring critical IT systems, requiring skills in Dell EMC Storage solutions and various IT tools. The ideal candidate will possess strong system administration skills and be nationally cleared. The position is fully onsite with competitive benefits.

Benefits

26 Days annual leave plus public holidays

Pension – Double matching contributions of up to 10%

Life assurance

Companywide incentive plans

Flexible benefits such as increased holidays / travel / dental critical illness and more

Employee discounts

Employee assistance programme / virtual GP

Qualifications

• Highly Cleared sole national 3rd Line Storage Support Engineer required for a high-level government account.
• Experience in System Administration may be considered.

Responsibilities

• Assist high profile user community and maintain daily contact with customers.
• Monitor Event Management tooling, triage and escalation.
• Maintain and support backup and storage solutions for data availability.
• Conduct daily checks and maintain documentation of the product’s lifecycle.

Skills

vCentre

Event Management Tooling (SCOM)

Dell EMC Storage solutions (Including Avamar & Data domain)

SCCM / MCM patch deployment

ITSM Tooling

Active Directory

Windows Server

Microsoft PKI

Job description

Overview

3rd Line Storage Support Engineer
Basingstoke - Fully Onsite

Shift Working (0700 – 1500 or 1100 – 1900)

Our purpose is to make the world more sustainable by building trust in society through innovation. As an 3rd Line Storage Support Engineer you will contribute to this by working with new technologies within a team that values the sharing of ideas to build a better service.

Your role and responsibilities

Your role will involve:

We are looking for a 3rd Line Storage Support Engineer to join our team of 2nd and 3rd Line engineers. Your role will involve assisting high profile user community, daily contact with customers and stakeholders utilising the IT Service Management Toolset. The monitoring of Event Management tooling, trigae and escalation is critical to the role.

Maintaining and supporting the backup and storage solution, to allow high availability of data in the event of loss or disaster recovery.

Conducting daily checks of the solution, producing documentation and maintaining the product’s lifecycle management.

The applicant must be a Highly Cleared sole national 3rd Line Storage Support Engineer required for this high level government account.

Your transferable skills and experience

• vCentre
• Event Management Tooling (SCOM)
• Dell EMC Storage solutions (Including Avamar & Data domain)
• SCCM / MCM patch deployment
• ITSM Tooling
• Active Directory
• Windows Server
• Microsoft PKI

Please note: It’s still worth applying even if you do not meet all the skill/experience requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in System Administration this could be the next opportunity for you.

Your benefits

• 26 Days annual leave plus public holidays (3 flexible)
• Pension – Double matching contributions of up to 10%
• Life assurance
• Companywide incentive plans
• Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)
• Perks at work – employee discounts
• Employee assistance programme / virtual GP

Recruitment process

The recruitment process consists of one stage.

We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum / essential criteria for the role. Email [e-mail] if you would like to apply through the Disability Confident Interview Scheme.

Achieve together

We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric: Our hybrid work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion

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