2nd Line Wintel IT Support Analyst (UK)

Computacenter AG & Co. oHG; Milton Keynes; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading independent technology provider in the UK is seeking a 2nd Line Analyst for its Milton Keynes, Nottingham, or Hatfield locations. The ideal candidate will have at least three years of experience in infrastructure support, strong problem-solving skills, and excellent organizational abilities. This role involves resolving incidents, managing service requests, and collaborating across teams to ensure seamless IT operations. Candidates must hold or be eligible for Government SC clearance. Join a cooperative environment focused on continuous improvement and customer satisfaction.

Responsibilities

• Resolve incidents and provide excellent customer service.
• Guide other 2nd Line Analysts with escalations.
• Manage tickets within agreed timeframes.
• Collaborate with teams for problem-solving.
• Support infrastructure change implementations.

Skills

2nd Line infrastructure support

Problem-solving

Organisational skills

Communication skills

Symantec Endpoint Protection

McAfee

Microsoft Defender

Ivanti UWM

PowerShell scripting

ScienceLogic

SCOM

Job description

A leading independent technology provider in the UK is seeking a 2nd Line Analyst for its Milton Keynes, Nottingham, or Hatfield locations. The ideal candidate will have at least three years of experience in infrastructure support, strong problem-solving skills, and excellent organizational abilities. This role involves resolving incidents, managing service requests, and collaborating across teams to ensure seamless IT operations. Candidates must hold or be eligible for Government SC clearance. Join a cooperative environment focused on continuous improvement and customer satisfaction.