2nd Line Support Engineer

Tsr Select; England; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A leading Managed Service Provider in Borehamwood is seeking a dynamic 2nd Line Support Engineer. In this role, you will provide IT support, handle technical troubleshooting, and maintain communication with clients. Ideal candidates will be enthusiastic, motivated, and interested in a long-term career within a reputable company. Salary ranges from £35,000 to £40,000 with benefits including holidays and pension.

Benefits

Paid training and certifications

Holidays

Pension

Qualifications

• Strong technical mindset required for complex problem solving.
• Ability to maintain professionalism in stressful situations.
• Interest in long-term career development in IT.

Responsibilities

• Serve as primary point of contact for IT service contracts.
• Provide technical support to clients.
• Work with stakeholders to resolve issues.

Skills

Technical troubleshooting

Client communication

Problem-solving

Job description

Description

Our client seeks a dynamic and driven 2nd Line Support Engineer who embodies enthusiasm, motivation, and a polished professional demeanour.

The ideal candidate should express a keen interest in securing a long-term, permanent position within a reputable and thriving Managed Service Provider (MSP).

In this role as an 2nd Line Support Engineer, you will serve as the primary point of contact for clients, offering valuable support for IT service contracts. The role will have a strong technical mindset and intuition that is required to solve complex technical problems and keep a cool logical head during highly stressful troubleshooting situations whilst dealing with client stakeholders and directors.

Our client is a Microsoft Solutions Partner and have excellent, paid training and certifications for you to help you grow in your career. Salary circa £35,000-40,000. Benefits include holidays, pension, and other benefits.

Company: Managed Service Provider

Location: Borehamwood, Hertfordshire (1 day work from home per week)