2nd Line Support Engineer

Ashdown Group; Borehamwood; Hybrid; GBP 35,000 - 38,000; Full time

Job summary

A growing managed service provider is seeking a 2nd Line Engineer to join their team in Borehamwood. This hybrid role involves supporting diverse clients, improving system performance, and collaborating with the first and third line support teams. Ideal candidates will have strong skills in Windows OS, networking principles, and Microsoft services. The position offers a competitive salary ranging from £35,000 to £38,000 along with other benefits.

Qualifications

• Previous 2nd line support experience preferably within an MSP.
• Strong proficiency in Windows operating systems (Windows 7, 8, and 10).
• Knowledge of DNS, DHCP, TCP/IP, LAN, Routing, VPN, and WAN networking principles.
• Experience with Windows Server administration, including GPO, Active Directory, File Servers.
• Familiarity with Microsoft Azure administration, SharePoint Online, Teams configuration.
• Experience with Intune, including Device Management and Conditional Access Policies.

Responsibilities

• Support a diverse range of clients and resolve incidents quickly.
• Conduct preventive and investigative tasks to improve system performance.
• Handle advanced monitoring alerts and deploy security updates.
• Perform routine system maintenance and system upgrades.

Skills

2nd line support experience

Windows operating systems

Networking principles (DNS, DHCP, TCP/IP)

Windows Server administration

Microsoft Office 365

Microsoft Azure administration

Intune

Security practices

Hosted telephony systems experience

Job description

Our client, a growing, technically driven MSP that’s investing heavily in automation and next generation technology require a 2nd Line Engineer to join their expanding team. This is an exciting opportunity to join an MSP with ambitious plans and a pro‑active solution driven approach. The role is offered with a hybrid working pattern and is based at the company’s offices which are easily accessible for the Barnet/Watford areas.

The 2nd Line engineer will work as part of a team to support a diverse range of clients, collaborating closely with the 1st line support team to resolve incidents quickly and elevate to the 3rd line engineering team when required.

You will carry out preventive and investigative tasks aimed at improving system performance and preventing recurring issues, including root‑cause analysis and uptime optimization. The role also involves handling advanced monitoring alerts, deploying security updates, conducting routine system maintenance, and performing system upgrades in line with customer requirements.

Role requirements

• Previous 2nd line support experience - preferably within an MSP.
• Strong proficiency in Windows operating systems (Windows 7, 8, and 10
• Knowledge of DNS, DHCP, TCP/IP, LAN, Routing, VPN, and WAN networking principles.
• Experience with Windows Server administration, including GPO, Active Directory, File Servers, and other server roles.
• Proficiency in Microsoft Office 365 and email services including Exchange, Exchange Online, Mimecast, and Gmail.
• Familiarity with Microsoft Azure administration, SharePoint Online, Teams configuration, and Jamf.
• Experience with Intune, including Device Management, Conditional Access Policies, and Autopilot.
• Security practices, including firewalls and Windows security for servers and workstations.
• Experience working with hosted telephony systems.

The role is offered with a salary of between £35,000 to £38,000 plus competitive benefits.