2nd Line IT Technician

The Priory Learning Trust; West Wick; On-site; GBP 32,000 - 35,000; Full time

Job summary

An educational institution in West Wick is seeking a motivated 2nd Line IT Engineer to support staff and students across multiple sites. The role involves maintaining devices and resolving technical issues. Candidates should possess excellent team skills, a valid driver’s licence, and at least 2 years of relevant experience. Comprehensive employee benefits, including healthcare and wellness programs, are offered. This position is full-time with a suitable start date once the right candidate is found.

Benefits

Access to wellbeing centre

Funded Healthcare Scheme

Discounted nursery fees

Contributory pension scheme

CPD opportunities

Health & Fitness offers

Flu vaccinations

Qualifications

• At least 2 years' experience in a busy, customer-focused IT environment.
• Good literacy and numeracy skills including GCSE grade C or above in Maths and English.
• Must have a valid driver’s licence and a car.

Responsibilities

• Assist with the smooth running of Microsoft, Apple, and Google devices.
• Resolve technical issues for students and staff.
• Assist with network infrastructure improvements and change control.

Skills

Customer service

Team player

Technical troubleshooting

Operating systems knowledge

Education

BTEC National Diploma (Level 3) in IT

Microsoft Certifications

CompTIA certifications

Job description

Permanent

All Year Round

Full Time - 37 Hours per week

TPLTSS6 £32,061 - £34,433 (actual salary)

Plus various Company Benefits

The Priory Learning Trust is looking to recruit a highly motivated and technically competent 2nd Line IT Engineer to effectively assist in supporting staff and students as part of an established centralised network across the Trust. This position is based at Priory Community School - An Academy and the successful candidate must be able to travel between Trust sites.

This post commences ASAP once the right candidate has been found.

As part of this role under the direction of the Head of IT, you will:

• Assist with the smooth running of Microsoft, Apple and Google devices.
• Assist with network infrastructure (improvements and change control).
• Resolve technical issues for students and staff.

The successful candidate will:

• Be an excellent team player.
• Have a passion for IT and customer service.
• Have an excellent understanding of modern Operating Systems, Software and Hardware.
• Be able to deal with repairs and warranties.
• Have a valid driver’s licence and a car.
• Have at least 2 years’ experience in a busy, customer focused IT environment.
• BTEC National Diploma (Level 3) in an IT related subject and/or Microsoft Certifications, CompTIA certifications.
• Good literacy and numeracy skills which include GCSE grade C or above in Maths and English, IT or equivalent.

We pride ourselves on being a flexible employer and creating a supportive, team-focused environment that values staff wellbeing. TPLT strives to accommodate a variety of working arrangements, so we encourage you to apply.

At the Priory Learning Trust, we offer an incredible, comprehensive employee benefits package. This includes:

• The PLaTform - Access to our dedicated wellbeing centre & exclusive shopping discounts.
• Healthshield - Funded Healthcare Scheme for employees and all dependents, which provides services such as a 24/7 GP Line & Healthcare cashback.
• Discounted nursery fees for parents AND grandparents at our Academy pre schools.
• Contributory pension scheme offering generous employer contribution rates.
• δων> CPD opportunities both internally & externally.
A very friendly school community with dedicated, supportive & inspiring colleagues.
• Health & Fitness offers, including incredible discounts on @Worle Sports Centre and Nuffield Health, and a Cycle 2 Work Scheme.
• Flu vaccinations.

About The Priory Learning Trust:

TPLT grew from an intent to bring the power of partnership and sharing to bear and provide a first-class education to a wide range of children, from all backgrounds.

At our heart is a passion to put ‘Students First’ and deliver exceptional education; beyond outstanding for every single child. We do this with a relentless drive for academic excellence, shared moral purpose and values combined with lots of fun and happiness. We believe that happy schools are also high-achieving, successful schools.

We strive for partnerships between students, families, staff and the wider community to create exceptional student outcomes. We also ‘cherish’ our staff. We believe they are amazing and are passionate to empower them through support, training, and career opportunities. With such brilliant people all aiming for the same goals, we are able to ensure every student achieves all that they are capable of and more, regardless of their background.

Early applications are encouraged as we reserve the right to close the vacancy early.

Safeguarding Statement

The Priory Learning Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

All paid positions which involve working regularly within academies are exempt from the Rehabilitation of Offenders Act 1974. You must declare all convictions (including convictions with Absolute Discharge), cautions or bind-overs you may have, even if they would otherwise be regarded as ‘Spent’ under this Act and where applicable any disqualifications under the Childcare Act. The amendments to the Exceptions Order 1975 (2013) provide that certain spent convictions and cautions are ‘protected’ and are not subject to disclosure to employers, and cannot be taken into account. Guidance and criteria on the filtering of these cautions and convictions can be found on the Disclosure and Barring Service filtering guide.

Offers of employment will be subject to satisfactory references and Disclosure and Barring Service clearance.

Closing Date: 19th January 2026

Proposed Interview Date: 23rd January 2026

Proposed Start Date: 23rd February 2026