2nd Line IT Engineer — Multi-Site Manufacturing Support

The Compleat Food Group; Evesham; On-site; GBP 33,000 - 35,000; Full time

Job summary

A leading food production company in Evesham is seeking an IT 2nd Line Engineer to provide on-site and remote IT support. This role requires managing infrastructure and collaborating with a diverse IT team to ensure service level agreements for incident resolution are met. Candidates should have experience in fast-paced environments and a strong grasp of IT support tools such as Microsoft Office365 and networking solutions. The position comes with competitive benefits and opportunities for career growth.

Benefits

Salary Sacrifice Schemes

33 days' annual leave

Free product handouts

24/7 access to financial support

Physical Wellbeing Hub

Qualifications

• Experience working in a fast-paced manufacturing environment is essential.
• Demonstrated ability to manage multiple workstreams including incident resolution.
• In-depth understanding and experience supporting desktops, laptops, and printers.

Responsibilities

• Provide 2nd line IT support to all sites within the Compleat Food Group.
• Own the home site’s IT infrastructure, maintaining the IT asset lists.
• Work within a team to ensure Group wide incident resolution SLAs are met.

Skills

Customer-focused IT support

Critical thinking and problem-solving

Communication skills

Organisational skills

Tools

Microsoft Office365

VPNs

Client/Server networking

Job description

A leading food production company in Evesham is seeking an IT 2nd Line Engineer to provide on-site and remote IT support. This role requires managing infrastructure and collaborating with a diverse IT team to ensure service level agreements for incident resolution are met. Candidates should have experience in fast-paced environments and a strong grasp of IT support tools such as Microsoft Office365 and networking solutions. The position comes with competitive benefits and opportunities for career growth.