2nd/3rd Line Support

Rise Technical Recruitment Limited; Spalding; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading digital consultancy in Spalding is seeking an experienced 2nd/3rd Line Support professional. In this on-site role, you will manage Microsoft 365 and Azure environments while providing technical support across various platforms. The ideal candidate should have strong skills in Azure AD, Intune, and networking basics. You will also enhance client success by resolving technical issues and configuring audio-visual equipment for events. This role offers a salary between £30,000 and £35,000 with additional benefits like training and holiday pay.

Benefits

Training

Holiday

Pension

Qualifications

• Strong experience in Microsoft 365 administration and Azure AD/Intune environments.
• Proven track record in 1st/2nd line IT support with a solid understanding of core networking (TCP/IP).
• Competent in Audio‑Visual technologies and conferencing hardware.

Responsibilities

• Administer M365 (Exchange, SharePoint, Teams) and manage Azure AD security.
• Use Microsoft Intune for device deployment and application packaging.
• Configure MS Teams Rooms and Audio-Visual hardware for events.

Skills

Microsoft 365 administration

Azure AD/Intune

Networking fundamentals (VLANs, DNS, DHCP, VPN)

Audio-Visual technologies

PowerShell scripting

Education

Relevant Microsoft certifications (e.g. MD-102, MS-102, AZ-104)

Tools

VoIP hardware (Yealink, Logitech)

macOS/Jamf

Windows 10/11

Job description

2nd/3rd Line Support
Spalding, Lincolnshire - On-Site
£30,000 - £35,000 + Training + Holiday + Pension

This is an excellent opportunity for a versatile and proactive IT professional who has previously operated at 2nd/3rd level responsibilities.

This company is a leading digital consultancy, renowned for delivering IT solutions that are tailored to unique business requirements. They cover a range of areas from CRM systems to e-commerce platforms, delivering high-quality, reliable software.

In this varied role, you will serve as a vital technical resource, managing Microsoft 365 and Azure environments while ensuring seamless Audio‑Visual operations. You will act as a key escalation point for technical issues, moving between remote cloud management and physical hardware configuration to maintain optimal service delivery for all clients.

The ideal candidate will be highly proficient in Azure AD (Entra ID) for identity management and Microsoft Intune for automated device enrolment and policy enforcement. Beyond the cloud, you will possess a strong grasp of networking fundamentals, specifically VLANs, DNS, DHCP, and VPN configurations. Furthermore, it would be beneficial to have hands‑on experience with VoIP and conferencing hardware, such as Yealink or Logitech systems. A working knowledge of PowerShell for task automation and experience with macOS/Jamf alongside Windows 10/11 will make you stand out.

This is a fantastic opportunity to join a stable and professional consultancy team where your contributions directly impact client success. Working alongside senior leadership on infrastructure projects and cloud migrations, you will have the chance to deepen your technical skills in a supportive, forward‑thinking environment.

The Role:

• Administer M365 (Exchange, SharePoint, Teams) and manage Azure AD security, groups, and Conditional Access.
• Use Microsoft Intune for device deployment (MDM/MAM), application packaging, and maintain hybrid environments.
• Configure MS Teams Rooms (MTR) and Audio‑Visual hardware (projectors, displays, microphones) for live and hybrid events.
• Resolve escalated 1st and 2nd line support tickets across Windows, Apple, and mobile platforms using industry‑standard ITSM tools.
• Manage MFA and security baselines and ensure endpoints are patched in line with GDPR and Cyber Essentials best practices.

The Person:

• Strong experience in Microsoft 365 administration and Azure AD/Intune environments.
• A proven track record in 1st/2nd line IT support with a solid understanding of core networking (TCP/IP).
• Competent in Audio‑Visual technologies and conferencing hardware; experience with Yealink equipment is a distinct advantage.
• Excellent interpersonal skills with the ability to document technical solutions clearly for both technical and non‑technical users.
• Interested in learning PowerShell scripting and leading project‑based work; relevant Microsoft certifications (e.g. MD‑102, MS‑102, or AZ‑104) are highly desirable.

Reference Number: BBBH267567

To apply for this role or to be considered for further roles, please click "Apply Now" or contact Tom McLaughlin at Rise Technical Recruitment.

This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency.

Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or who are pending an application to obtain this right or permit, should not apply as your details will not be processed.