2nd/3rd Line IT Support Engineer

10-100 Consultancy Ltd; Milton Keynes; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A dedicated IT service provider in Milton Keynes is seeking an experienced 2nd/3rd Line IT Support Engineer. The role involves supporting on-premise, hybrid, and cloud solutions while providing exceptional customer service. Ideal candidates will have expertise in Microsoft 365, Windows Server, and strong communication skills. This position supports hybrid working arrangements, combining office and home-based work.

Qualifications

• Demonstrable experience with Microsoft 365 and Windows Server.
• Ability to troubleshoot and diagnose infrastructure issues.
• Strong customer communication skills.

Responsibilities

• Provide support for on-premise, hybrid, and cloud solutions.
• Monitor and troubleshoot network and server issues.
• Take ownership of infrastructure projects.

Skills

Microsoft 365

Windows Server

Windows Desktop OS

Excellent customer service skills

Team collaboration

Tools

Veeam

MS Azure

AWS

Google Cloud

Job description

Overview

10-100 Consultancy Ltd, an IT Managed Service Provider based in Milton Keynes, are seeking an experienced and enthusiastic 2nd/3rd Line IT Support Engineer to join our small but vibrant and energetic team.

This role would be ideal for someone looking for the next step in their career by developing their skills in a range of key technologies with the opportunity to work in a very technical but supportive team that pride themselves on delivering exceptional customer service to our clients.

The Company

Since 2004, 10-100 have been focused on providing outstanding managed IT support services.

As a Microsoft Cloud Partner and a member of the Apple Consultants Network, we value our relationships with clients and place the utmost importance on providing the highest level of customer service possible.

The Role

The successful candidate will work primarily in a support capacity for existing 10-100 clients.

You will support on-premise, hybrid and cloud solutions for our customers, as well as carrying out tasks such as monitoring, diagnosing and troubleshooting network, server, security and infrastructure issues.

10-100 supports Hybrid Working with the expectation of moving to a 60% office-based, 40% home-based model after an agreed settling-in/training period. Occasional local travel to customer sites may be required, so the use of a car would be preferred.

Core Skills

In summary, you should have demonstrable experience primarily within Microsoft 365, Windows Server, Windows Desktop operating systems, Azure and AWS. VMware and networking experience would also be desirable but not essential.

You will have the ability to work well within a team and the confidence to take ownership of infrastructure projects and support tickets with clear and concise customer communication.

The Following Skills Are Essential To This Role

• Microsoft 365 inc. Exchange Online, Teams, SharePoint, Entra ID
• Knowledge of Windows Server technologies, including Active Directory, DNS and Group Policy
• Windows Server/Windows Desktop OS
• Excellent customer service skills
• A personable telephone manner
• The ability to work well as part of a team

Desirable Skills / Additional Advantages

• Backup solutions including Veeam
• Public Cloud services: MS Azure, AWS, Google Cloud
• Network switching and Firewalls

This is direct recruitment only - No agency contact please