2nd/3rd Line App Support Analyst – Hybrid London

FIS; Greater London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading financial services company is seeking a dedicated Application Support Analyst to join its London team. The successful candidate will provide 2nd and 3rd line support, resolving complex technical issues and collaborating with various teams to onboard clients efficiently. The ideal candidate will have 3-5 years of relevant experience, strong SQL skills, and a passion for customer service. This role involves shift work, ensuring support is available across different time zones.

Qualifications

• 3-5+ years in application support roles in customer-facing environments.
• Strong experience in troubleshooting major hosted enterprise systems.
• A passion for solving problems and assisting clients.

Responsibilities

• Provide 2nd and 3rd line support to global customers.
• Triaging issues and maintaining effective client communication.
• Collaborate with technical teams to onboard new customers.

Skills

Application support experience

SQL expertise

Data analysis skills

Problem-solving ability

Dynamic environment adaptability

Prioritization

Tools

DataDog

ActiveBatch

Windows Servers

Cloud technologies (Azure)

XML

Job description

A leading financial services company is seeking a dedicated Application Support Analyst to join its London team. The successful candidate will provide 2nd and 3rd line support, resolving complex technical issues and collaborating with various teams to onboard clients efficiently. The ideal candidate will have 3-5 years of relevant experience, strong SQL skills, and a passion for customer service. This role involves shift work, ensuring support is available across different time zones.